Description
Join Our Team at Portland Veterinary Emergency and Specialty Care (PVESC)
At Portland Veterinary Emergency and Specialty Care (PVESC), we’re creating a place where our team members can thrive, grow, and make a real impact in delivering exceptional veterinary care and client service. If you’re someone who is excited about being part of this type of environment, we want you to join us and help shape the future of PVESC.
Located in beautiful southern Maine, PVESC is a growing 26-doctor emergency and specialty veterinary hospital, offering services in surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology. With so many specialties under one roof, there is no limit to what you can learn and how far you can go in your career.
We are currently seeking a full-time Client Service Supervisor to join our leadership team. In this role, you will help ensure our clients and their pets receive the highest level of service, while supporting the day-to-day operations of our client service team. If you have a passion for customer service, leadership, and creating an exceptional experience for clients, we want to hear from you!
Why PVESC
We’re committed to creating an environment where you can succeed and grow professionally. In addition to competitive compensation based on experience, we offer a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life insurance, long-term disability, and more
- Paid time off, holiday pay, and paid volunteer hours
- 401(k) with employer match
- Uniform allowance and personal pet discount
- Paid continuing education and professional development opportunities
At PVESC, we take a collaborative approach to leadership and decision-making, where team members are encouraged to contribute their ideas and energy. Your input matters here, and you’ll be part of a team that works together to build a positive, thriving workplace. You’ll have the opportunity to give back to the community through events like Pet Rock in the Park, an outdoor, pet-friendly event in Portland with live music, local vendors, and much more.
Requirements
What You’ll Do:
As a Client Service Supervisor, you will work closely with our Director of Client Relations to lead and support our Client Service Representatives (CSRs). Your primary focus will be to deliver a consistent, high-quality experience for our clients, while effectively coordinating the team’s operations and workflows.
- Oversee and mentor the CSR team, ensuring all client interactions are professional, compassionate, and efficient.
- Coordinate daily operations, including scheduling, training, and supporting team members.
- Solve problems and manage client concerns in a calm, solution-focused manner.
- Collaborate with other department supervisors and hospital leadership to improve service quality and foster a positive work environment.
- Support ongoing team development and performance by providing feedback and promoting growth opportunities.
- Assist with administrative tasks, including scheduling, reporting, and performance evaluations.
- Maintain a positive and productive team culture that encourages teamwork, mutual respect, and client-focused care.
Who We’re Looking For:
- Customer service experience is required, preferably in a supervisory or leadership role
- Veterinary experience is a plus, but not requiredwhat matters most is your ability to provide excellent service and manage a team
- Strong leadership, communication, and organizational skills
- Problem-solving abilities with a solutions-oriented mindset
- A passion for both people and pets, and a desire to make a positive impact
Ready to Make a Difference
If you’re excited to be part of a dynamic, high-performing team and have the leadership skills to help us elevate our client service experience, we want to talk with you! Come join PVESC, where every day is an opportunity to grow, make a difference, and contribute to a workplace that is truly something special.
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