Customer Service Representative

We’re looking for a Customer Service Representative who enjoys helping people, solving problems, and keeping things moving. This is a great opportunity for someone who is organized, professional, and ready to grow with a supportive team.

Job Duties Include:

• Answer customer, dealer, and vendor questions by phone and email
• Provide quotes, pricing, product information, and order updates
• Process quotes and purchase orders accurately
• Communicate backorders, short shipments, and order status
• Keep customer and project information updated in the CRM
• Resolve customer concerns and complaints
• Work with internal teams to keep orders on track and shipping on time
• Maintain accurate records and sales/quote reports
• Build strong relationships with customers through responsive, professional service

Benefits:

• Medical, Dental & Vision Insurance
• 401(k) with company match
• Short Term Disability
• Life Insurance
• Paid Holidays

Requirements:

• High school diploma or equivalent
• Strong communication and organizational skills
• Excellent attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable with Microsoft Office, especially Outlook
• Strong problem-solving skills and a team-first attitude
• Customer service experience is a plus, but not required
• Motivated to learn and grow