ResourceMFG is looking for a Customer Service Representative in Oakdale, PA
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Pay: $20.00-$23.00 per hour
Job Description
This role serves as the primary point of contact for customers, providing updates, resolving issues, and ensuring a positive customer experience. The ideal candidate is organized, detail-oriented, and comfortable communicating through email, phone calls, and various computer systems.
Responsibilities
- Communicate with customers via phone and email regarding shipments, deliveries, and service inquiries.
- Provide timely updates on order and shipment status.
- Resolve customer concerns and escalate issues when necessary.
- Enter and maintain accurate customer information and shipment data.
- Coordinate with warehouse and logistics personnel to ensure smooth operations.
- Manage incoming and outgoing communications in a professional manner.
- Maintain records and documentation related to customer accounts and orders.
- Support daily administrative and customer service functions as needed.
Qualifications
- Previous customer service experience required.
- Logistics, transportation, warehouse, or supply chain experience is strongly preferred.
- Strong computer skills, including email, typing, and data entry.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and problem-solving abilities.
- Professional demeanor and positive attitude.
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