Field Service Technician - Level 3 (Body Work & Paint)

About us:

Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturing (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.

As a part of Johnson Controls’ Data Center Solutions business unit, Silent-Aire is on the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility. Take some time to and apply today! Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.

What we offer

• Competitive pay
• Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and five sick days each year
• Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What we look for

We are seeking for this role a field services technician to assist and support other team members in commissioning and after sales service. You will successfully work unsupervised and be capable of making informed decisions to complete the tasks as instructed.

Position Summary: The Field Technician Level 3 is a highly skilled technical professional responsible for performing advanced diagnostics, repairs, body work, and paint restoration on our air handling units in the field. This role requires expertise in structural repairs, surface preparation, painting, refinishing, and customer-facing service delivery. The technician is expected to work independently, provide technical leadership, and ensure all repairs meet quality, safety, and company standards.

This position is 95% travel in the USA

Key Responsibilities

• Perform advanced damage repairs, panel replacement, dent removal, and structural repairs.

• Complete surface preparation, priming, painting, and refinishing to manufacturer specifications.

• Diagnose damage and develop effective repair plans.

• Conduct inspections to ensure quality workmanship and compliance with safety standards.

• Operate and maintain body repair and paint equipment.

• Provide field support for complex repair projects.

• Collaborate with customers and internal stakeholders to communicate repair status and recommendations.

• Mentor and support junior technicians through knowledge sharing and technical guidance.

• Maintain accurate service documentation, repair records, and parts usage reports.

• Adhere to all safety, environmental, and regulatory requirements.

Qualifications

• Journeyperson certification or equivalent experience in Auto Body Repair, Heavy Equipment Body Repair, or related trade.

• 5+ years of experience in body repair and paint applications.

• Strong knowledge of painting systems, coatings, refinishing techniques, and repair procedures.

• Experience working independently in a field service environment.

• Valid driver's license with an acceptable driving record.

• Strong troubleshooting, communication, and customer service skills.

Preferred Qualifications

• OEM body repair and paint certifications.

• Experience with heavy equipment, construction equipment, or commercial vehicles.

• Leadership or mentoring experience.

• Knowledge in Microsoft word, excel, and Outlook

• Knowledge Hyperscale air handling units

• Knowledge of lean processes and continuous improvement practices.

Key Competencies

• Technical Excellence

• Customer Focus

• Safety Leadership

• Problem Solving

• Quality Orientation

• Collaboration and Teamwork

• Accountability and Ownership

Business Impact

This role supports operational excellence by ensuring equipment appearance, integrity, and functionality are restored efficiently, minimizing downtime, enhancing customer satisfaction, and contributing to overall business performance.