Bilingual Delivery Operations Specialist

In this position, the hours will vary according to volume. You will need to have availability to work 6 or 7 days per week, from 5am - 8pm, so that we can schedule accordingly. Once you work a shift, and if you are a fit for the position, we can determine your schedule.

You will be Forklift tested/certified onsite on your first day.

In this position, you would be responsible for 2 to 18 associates per shift.

Under the supervision of the Operations Manager and Operations supervisor, this position is responsible for managing a team of outbound associates to perform the outbound process in the IAD Market in accordance with company safety, speed, cost, and quality standards.

Primary Responsibilities:

• Values: Commit to work in accordance with the Jitsu values of Passion, Sustainability, Humility, Gratitude, and Integrity.

- Safety: Train and enforce company safety standards with hourly associates. Ensure all Outbound Associates are utilizing required personal protective equipment (PPE) and working in compliance with company safety standards. Perform a safety briefing at the start of each shift.

- Team Leadership: Lead, train, and mentor a team of Outbound Associates performing the outbound process. Ensure associates adhere to company outbound process SOPs and coach associates to achieve company safety, speed, cost, and quality standards for the outbound process. Provide feedback on associates’ performance to the Outbound/Operations Supervisor, with a focus on retaining and developing associates who consistently exceed company work performance standards.

- Outbound: Lead the company's outbound process in accordance with SOPs. Manage relationships with the market driver pool. Coach and mentor driver partners to enable the achievement of on-time delivery, customer satisfaction, and cost per box metrics. Assist in new driver onboarding to maximize driver engagement and retention.

- Ensure routes are released to the driver pool in accordance with market routing guidelines.

- Assist in confirming driver assignments and ETAs at least 12 hours in advance of route pickup.

- Utilize the company's Outbound Application to ensure that drivers load routes correctly and efficiently.

- Prevent, and if necessary, correct errors in loading to maximize the number of successful deliveries and minimize returns/failures.

- Lead the team of associates in performing the outbound process, including driver check-in, route staging, assisting with loading, and resolving any issues that prevent drivers from departing with appropriate routes.

- Ensure associates are fully engaged in the outbound process and manage clock-ins, clock-outs, and breaks in accordance with HR and legal guidelines.

- Support in organizing, receiving, and re-routing returned/failed packages to minimize delivery failures.

- Assist in warehouse housekeeping: supply room organization, trash disposal, restroom maintenance, etc. as required.

- Performs other duties as assigned.

Position Requirements:

• Must be forklift certified
• Must be proficient in computer skills, specifically with Excel and Google Sheets
• Must be experience dispatching DSP and drivers
• At least three years of related experience required (transportation, warehousing, logistics). Transportation experience, particularly managing dispatch operations, is a very strong plus.
• Strong supervisory and leadership skills, with the ability to train and motivate a team of hourly personnel.
• Excellent verbal and written communication skills, with the ability to interact with diverse audiences.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Google Drive, Slack, and related operations software.
• OSHA Forklift Operator certification is a strong plus.

This position includes the opportunity to enroll in Medical, Dental, Vision, Term Life, and Short-Term Disability benefits, as well as a Retirement Plan. All Maryland Crew Members are also entitled to accrue and use paid sick and safe leave. Additional benefits information can be found here: https://help.bluecrewjobs.com/en/articles/3828467-bluecrew-crew-members-may-now-enroll-in-employbridge-benefits.

Forklift

When working in a Forklift Position through Bluecrew, you may be expected to do any and all of the following:

• Independently operate a seated, stand-up, or cherry picker-type lift, depending on the position based on best safety practices and supervisor direction.
• Operating machinery or other light equipment as trained in a safe and responsible manner
• Loading and unloading inventory in a safe and responsible manner
• Working on your feet at a fast pace for the entirety of the shift
• Comfortable working in an environment where there are forklifts, machinery, large trucks, and other standard or sub-standard warehouse equipment
• There may be a specific dress code, but if it is not listed, please make sure to wear close-toed shoes and pants. Some jobs may require safety (steel-toed) boots
• If you have your certification, please be sure to bring it with you

It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.