Lead Medical Assistant

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

About the Role:

The Lead Medical Assistant plays a pivotal role in ensuring the smooth operation of clinical services within a healthcare setting. This position is responsible for overseeing the daily activities of medical assistants, coordinating patient care, and serving as a liaison between clinical staff and healthcare providers. The Lead Medical Assistant ensures compliance with healthcare regulations and standards while maintaining a high level of patient care and safety. This role requires strong leadership to mentor and support team members, optimize workflow efficiency, and contribute to quality improvement initiatives. Ultimately, the Lead Medical Assistant helps create a positive patient experience by facilitating effective communication and operational excellence.

Minimum Qualifications:

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential from an accredited program.
• Minimum of 3 years of experience working as a medical assistant in a clinical setting.
• Demonstrated leadership or supervisory experience within a healthcare environment.
• Strong knowledge of medical terminology, clinical procedures, and electronic health record (EHR) systems.
• Current Basic Life Support (BLS) certification.

Preferred Qualifications:

• Associate degree or higher in a health-related field.
• Experience with specialty clinics such as cardiology, pediatrics, or orthopedics.
• Proficiency in advanced EHR software and practice management systems.
• Additional certifications such as Phlebotomy Technician or EKG Technician.
• Experience in quality improvement initiatives or healthcare compliance.

Responsibilities:

• Supervise and mentor medical assistant staff, providing guidance and support to enhance their clinical skills and professional development.
• Coordinate patient flow and clinical operations to ensure timely and efficient delivery of care.
• Assist healthcare providers with clinical tasks such as taking vital signs, preparing patients for examinations, and administering medications or injections as directed.
• Maintain accurate and up-to-date patient records in compliance with HIPAA and organizational policies.
• Ensure adherence to infection control protocols, safety standards, and regulatory requirements within the clinical environment.
• Facilitate communication between patients, medical assistants, and healthcare providers to optimize patient care and satisfaction.
• Participate in training programs, quality improvement projects, and staff meetings to promote continuous improvement.

Skills:

The Lead Medical Assistant utilizes clinical skills daily to assist providers and ensure patient care is delivered efficiently and safely. Leadership and communication skills are essential for managing and mentoring the medical assistant team, resolving conflicts, and fostering a collaborative work environment. Proficiency with electronic health records and medical software enables accurate documentation and streamlined clinical workflows. Problem-solving skills are applied to address operational challenges and improve patient flow. Additionally, knowledge of healthcare regulations and infection control practices ensures compliance and promotes a safe clinical setting.