Service Department Supervisor

Title: Service Department Supervisor

Shift: 1st Shift (8:00 AM – 5:00 PM, Monday – Friday)

Salary: $75,000 - $85,000 / year plus bonus potential, depending on experience

Service Department Supervisor Role:

Our client is seeking a Service Department Supervisor to act as the primaryoperational command center and elevate customer support into an industry-leadingservice model. This role exists to direct technical support traffic, manage high-stakes customer relationships during equipment downtime, and drive dailyoperational efficiency for one of Ohio's premier capital equipment manufacturers.

Service Department Supervisor Responsibilities:

• Serve as the primary operational hub and traffic coordinator for the servicedepartment
• Conduct initial triage of Capital Equipment and technical screening for incoming customer supportinquiries
• Maintain rapid, transparent communication with customers during high-stressmachinery downtime
• Coordinate daily workflow between internal technical teams, manufacturing specialists, and field engineers
• Drive a cultural shift from reactive problem-solving to a proactive customerservice strategy
• Monitor service ticket flow and traffic queues to ensure demanding clienttimelines are met
• Identify operational bottlenecks within the customer service lifecycle
• Recommend and execute process improvements to streamline department workflows

Service Department Supervisor Reporting Relationships:

This position reports directly to department leadership and currently has no directreports, though it offers a direct career trajectory into managing the full serviceteam.

About You:

• Bring direct experience working within a capital equipment or industrialmanufacturing environment
• Offer technical background or prior experience in field service maintenanceand troubleshooting
• Possess exceptional communication and de-escalation skills under high-pressure conditions
• Maintain a proactive, solution-oriented mindset with the foresight to resolve operational roadblocks
• Display strong leadership capabilities and a desire to advance into amanagerial role
• Show proficiency in managing high-volume customer requests and ticketing workflows

Next Steps:

If you are a proactive problem solver with strong technical coordination skills, wewould like to hear from you. Please submit your resume to initiate a confidentialconversation with our recruiting team.

Additional Information:

Our client is an Equal Opportunity Employer. This position is located on-site inMedina, OH in a combined office and light industrial setting, requiring standard physical capabilities including sitting, standing, and routine computer usage.

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