Customer Service Representative

New Century, KS

Do you love helping people, solving problems, and creating great customer experiences?

At Brook & Whittle, we're looking for a customer-focused professional who enjoys building relationships, finding solutions, and making every customer interaction a positive one. As a Customer Success Representative, you'll be the trusted resource our customers rely on, helping them choose the right products, manage orders, and navigate projects with confidence.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys multitasking, and wants to be part of a collaborative team that supports some of the most recognized brands in North America.

In this role, you'll:

• Be the first point of contact for customers via phone, email, and chat
• Answer questions and provide expert guidance on our products and services
• Recommend solutions that best fit customer needs and project goals
• Prepare and coordinate product quotes
• Process and monitor orders from start to finish
• Partner with internal teams to ensure exceptional customer outcomes
• Resolve issues quickly and professionally
• Identify opportunities to introduce additional products and services
• Deliver an outstanding customer experience with every interaction

You'll be successful in this role if you:

• Enjoy helping customers and building strong relationships
• Have previous customer service, inside sales, or support experience
• Communicate clearly and professionally, both verbally and in writing
• Are comfortable working with multiple priorities at once
• Have strong problem-solving and critical-thinking skills
• Are detail-oriented a nd highly organized
• Can quickly adapt to changing customer needs
• Are proficient with Microsoft Office and other computer applications
• Work well independently and as part of a team

Preferred Qualifications

• Post-secondary education preferred
• Customer service or inside sales experience preferred

At Brook & Whittle, our people are at the heart of everything we do. We believe in creating a workplace where collaboration, innovation, and growth thrive. When you join our team, you'll enjoy:

• A supportive and team-oriented culture
• Opportunities for career growth and advancement
• Recognition for your contributions and achievements
• The chance to work with industry-leading brands and products
• A company committed to sustainability, innovation, and continuous improvement

As one of North America's leading sustainable packaging and labeling providers, we produce labels and packaging for products you see every day. There's something rewarding about walking through a store and saying, "We helped make that product stand out."

Brook & Whittle is a leading provider of sustainable labeling, shrink sleeve, and flexible packaging solutions serving markets including food, beverage, personal care, nutraceuticals, wine & spirits, and household products. Our growth is driven by talented employees, cutting-edge technology, and a commitment to delivering exceptional results for our customers.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IND123

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.