Program Coordinator

Job Summary

The Program Coordinator for our Emergency Residential Services program plays a vital role in ensuring safe, stable, and trauma-informed care for youth in crisis placement. The ideal candidate brings experience in residential youth services, case coordination, or a related human services field, with a strong understanding of the unique needs of at-risk and transitional youth populations.

Essential Duties & Responsibilities

• Ensure proper services are provided to address the wants and needs of people with developmental disabilities as written in the Individual Support Plan (ISP).
• Ensure a safe, positive, and encouraging atmosphere in the homes for the people we support.
• Ensure each individuals’ rights are protected and they are treated with dignity and respect.
• Demonstrate and train team members to interact with the people we support in an emotionally supportive and therapeutic manner.
• Ensure all documentation is completed accurately and in a timely manner,including but not limited toindividual plan data, behavior plan data, community integration logs, assessments, individual funds requests, communication book, mileage logs, maintenance requests forms, and supply acquisition forms.
• Safeguard individual’s funds, assisting individuals with purchases.
• Ensure assigned team members record their time accurately and approve timecards in a timely manner.
• Ensures staff receive necessary training, both classroom and in-service. May conduct training when authorized.
• Performs regular and unannounced site visits.
• Reviews and responds to incident reports.
• Responds to requests from outside agencies in a timely manner.
• Facilitate the integration of individuals into the community by accompanying them to recreational and social activities.
• Intervene when aggressive and/or inappropriate behavior occurs to implement behavior plans and strategies.
• Provide on-call support to staff during emergencies and locate staff to fill shifts when necessary.
• Ensure assigned facilities and vehicles are clean and compliant with Company and state requirements.
• Complete and remain current on all required trainings.
• Other duties as assigned.

Education & Experience

• At least two years of experience working with people with developmental disabilities preferred
• One year supervisory/leader experience preferred
• Valid driver's license
• Current automobile insurance
• Ability to pass registry and background checks

Knowledge, Skills & Abilities

• Apassion to serve others
• Strong attention to detail
• Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges and questions.
• Ability to adapt as needed in a growing environment
• Ability to handle a variety of situations and personalities
• Must maintain confidentiality and protect individual rights
• Ability to always project a caring and professional image
• Excellent communication, interpersonal and organizational skills

Physical Requirements

• Ability to be on-call and potentially provide coverage of assigned facilities
• Ability to communicate with other people in-person, by telephone, and in writing
• Ability to use verbal and physical intervention to redirect and/or restrain a person who is physically aggressive or self-abusive
• Ability to safely provide supervision and monitoring to meet the needs of people supported by Hands of Heartland
• Ability to perform repetitive tasks for extended periods of time to include but not limited to bending, stooping, sitting, and reaching