The Service Manager plays a critical role in the organization by ensuring that services are delivered efficiently, consistently, and in alignment with customer expectations and business goals. This position acts as a bridge between customers, employees, and management, overseeing daily operations, resolving service-related issues, and maintaining high standards of quality and performance.
Key Responsibilities
- Must be able to audits on internaland externalcompliance standards (example: 100% accuracy on field reports, service call outs, Job Safety Analysis, Incident reports,safety audits, PPE, truck audits,trouble shootinglogs,DOT travel log,etc.).
- Must be able to strategically scheduleroutes, on-call rotation and schedule equipment installations and pickups.
- Dispatch troubleshooting tickets and manage the open ticketing system.
- Mustseek and obtain continuing education training for department safety regulations and requirements.
- IndependentlyService existing accounts by analyzing work orders, investigating complaints, conductingtestsand resolving problems.
- Maintainsgreatrapport withteam andcustomers whenindependentlyserving units, following operational instructions, troubleshooting breakdowns,maintainingsuppliesand performing preventative maintenance.
- Provide oversight and support to keep vehicles and equipment cleanand insafe operation with recorded maintenance logs.Must schedule and conduct weekly company service vehicle washes.
Qualifications
- Be able to operate teams remotely in multiple locations
- Five (5) years of Service Technician experience, specializing in Natural Processing Equipment.Years of experience can be substituted depending on individual(s); knowledge, skill, and ability.
- Must have knowledge inFederalMotorCarrier Safety Regulations and DOT compliance to perform proper audits on company vehicle transportation.
- Worked with Samsara for fleet management
- Ability and background experience to schedule strategic routes for staff.
- Must have experience inorganizingroutesfor optimization and troubleshooting dispatch.
Role in Organization
A Service Manager is responsible for improving customer satisfaction, enhancing team productivity, and implementing strategies that support organizational growth and operational excellence. Through effective leadership, communication, and problem-solving skills, the Service Manager helps build strong client relationships, promotes a positive work environment, and contributes significantly to the overall success and reputation of the organization.
