Outbound Call Center Representative

Customer Outreach Representative

Location: Framingham, MA 01702
Pay: $20.00/hour
Contract: 4 months, with potential for extension or conversion
Schedule: Full-time, onsite
Openings: 3

Job Overview

We are seeking Customer Outreach Representatives to support a strategic customer adoption initiative within an Accounts Receivable organization. This is a temporary project focused on reaching customers who are already enrolled in an online payment portal but are not actively using it.

In this role, you will make a high volume of outbound calls to educate customers about the benefits of the online payment portal, encourage adoption and engagement, answer basic questions, and assist with registration and initial navigation.

This opportunity is ideal for someone who enjoys interacting with customers, building rapport over the phone, influencing positive action, and providing an excellent customer experience.

Responsibilities

• Make approximately 150–200 productive outbound calls per day to targeted customers.
• Educate customers on the online payment portal, its features, benefits, and available payment options.
• Encourage customers to adopt and actively use self-service payment solutions.
• Assist customers with basic registration, login, and portal navigation questions.
• Clearly communicate the value of the portal and encourage customers to take action.
• Follow established call scripts, outreach procedures, and escalation guidelines.
• Accurately document call activity, customer feedback, and outcomes in designated systems.
• Identify customer concerns and route questions outside the scope of the project to the appropriate internal teams.
• Maintain a professional, friendly, and customer-focused approach during every interaction.
• Quickly learn the outreach process and become productive in a fast-paced, high-volume environment.

Qualifications

• Excellent customer service and verbal communication skills.
• Comfortable making a high volume of outbound calls throughout the workday.
• Friendly, professional, and confident phone presence.
• Ability to quickly build rapport with customers.
• Strong influencing and persuasion skills with the ability to encourage customers to take action.
• Ability to clearly explain information and communicate value propositions.
• Comfortable working in a fast-paced, metrics-driven environment.
• Experience in customer service, call center, inside sales, telesales, or another customer-facing role preferred.
• Basic computer proficiency and ability to accurately document customer interactions.
• Strong attention to detail and ability to follow established processes.

What We're Looking For

The ideal candidate is energetic, personable, comfortable on the phone, and motivated by measurable results. You should be able to handle a high volume of conversations while maintaining a positive customer experience and accurately documenting each interaction.

This is a fully onsite position in Framingham, MA.

Kraft Foods is an American grocery manufacturing and processing conglomerate headquartered in Chicago, Illinois, part of the Kraft Heinz Company.

On July 2, 2015, Kraft completed its merger with Heinz, arranged by Heinz owners Berkshire Hathaway and 3G Capital, creating the fifth-largest food and beverage company in the world, Kraft Heinz Company.

Kraft-Heinz brands include:
• Kraft
• Heinz
• Oscar Mayer
• Macaroni & Cheese
• Velveeta
• Jell-O
• Philadelphia
• Lunchables
• Planters
• Weight Watchers
• Capri Sun