Technical Support Part Time/Internship (Mandarin/English Bilingual)

Neoden USA is looking for a motivated and technically curious Mandarin/English bilingual person to join our team in Ringwood, NJ. This is also an excellent opportunity for a student or recent graduate who wants hands-on experience with electronics manufacturing equipment while developing both technical and customer support skills.

In this role, you will work closely with our service and support team, learning our product line and helping customers troubleshoot equipment issues. You will also communicate with our manufacturing partners in China, making strong Mandarin communication skills essential.

This position offers valuable real-world experience in technical support, equipment servicing, and customer communication, with the potential to grow into a full-time role for the right candidate.

Responsibilities

• Learn and become familiar with Neoden's SMT equipment product line
• Assist customers by phone and email with technical questions and support requests
• Communicate with manufacturing partners and technical teams in China
• Support equipment troubleshooting, diagnostics, and repair activities
• Help create and maintain technical support documentation
• Work alongside experienced service and support professionals on customer projects

Qualifications

• Fluent in both Mandarin and English
• Strong communication and interpersonal skills
• Eagerness to learn new technical systems and products

Neoden USA delivers advanced SMT and PCB assembly solutions to electronics manufacturers, supporting prototype development, low-volume production, and high-volume manufacturing with industry-leading equipment and technology.