Senior Infrastructure Analyst – L3 - Projects
Location:Houston
Department: Professional Services / Service Desk
Reports To:PMO
Are you a senior IT infrastructure specialist who thrives on delivering complex migration projects while mentoring technical teams? Do you want to work for a company that values excellence and invests in your growth?At Uprite Services, we’re looking for a Technical Projects & Support Analyst – L3 to join our award-winning team. This role is ideal for a tech-savvy professional who enjoys solving problems, implementing solutions, and delivering exceptional service remotely and occasionally onsite.
Who We AreUprite is a trusted technology partner, providing managed IT, cybersecurity, cloud, and phone solutions to growing businesses across Texas. Our team is built on high performance and a values-driven culture called The Uprite Way, which guides how we serve clients and support one another every day.
Learn more at www.uprite.com
About the RoleThe SeniorInfrastructureAnalyst – L3 is a dual-focused role combining advanced technical support responsibilities with the planning and delivery of client infrastructure projects. This position resolves complex Level 3 support issuesincluding server, virtualization, networking, storage, and Microsoft 365and serves as an escalation resource for lower-tier technicians and the NOC team.
In addition, this role leads and executes technical projects such as infrastructure modernizations, server refreshes, cloud migrations, tenant-to-tenant migrations, software upgrades, security and monitoring deployments, and automation initiatives. The position works closely with project managers,vCIOs, and the NOC team to ensure successful project outcomes.
Strong documentation, client communication, and cross-team collaboration skills are essential. This positionparticipatesin on-call rotations and supports the service desk during high-volume periods.
Technical Project Delivery(45%)
- Leadand/orsupportclient infrastructure projects, including:
- Server refreshes, server consolidations, and upgrades
- On-prem to cloud migrations (Azure, Microsoft 365, hybrid, serverless)
- Line-of-business application upgrades and hosting transitions
- Network andWifiinfrastructure upgrades and optimization
- Security/monitoring deployments (firewalls, Liongard,monitoringappliances)
- AI, automation, and modernization initiatives
- Apply project governance best practices: work plans, scheduling, change control, documentation.
- Collaborate withvCIOs, PMs, Service Desk, and NOC on scoping, planning, delivery, and risk mitigation.
- Deploy,maintain, and troubleshoot server and application environments.
- MaintainProjectdocumentation and clientenvironnementconfiguration standards.
- Provide mentorship andknowledge-sharingto lower-tier technical staff.
- Participate in weekly project and technical review meetings.
- Contribute to internal initiatives focused on improvingprocessand tools foronboarding and project workflows.
Support Analyst & L3 Escalation(45%)
- Act as an escalation point for Tier 1 and Tier 2 support teams and collaborate with the NOC team on complex troubleshooting
- Resolve escalated L3 technical issues from Service Desk, NOC, and client-submitted tickets.
- Provide advanced end-user,server, networking,firewall, and application support.
- Troubleshoot complex issues in virtualization (Hyper-V, VMware), SAN/NAS, AD, GPO, VPN, and Microsoft 365.
- Assistwith domain renewals, SSL certificate lifecycle, and application deployments.
- Collaborate with NOC on complex support, security, monitoring, and remediation tasks.
- Communicate effectively with clients, vendors, and internal teams.
