Job Description
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume communication, and delivering accurate service in a fast-paced environment. The person in this role will handle customer interactions with professionalism, process orders carefully, and contribute to a positive experience for every caller.
Responsibilities:
• Respond to incoming customer calls promptly and provide courteous, solution-focused support.
• Place outbound calls as needed to follow up on requests, clarify details, or provide updates.
• Enter orders and service-related information accurately into internal systems while maintaining attention to detail.
• Address customer questions, concerns, and routine issues by gathering information and guiding each interaction toward resolution.
• Maintain clear and organized records of conversations, transactions, and next steps for reference and follow-through.
• Manage a steady call volume while balancing efficiency, accuracy, and a high standard of customer care.
• Escalate more complex matters to the appropriate team when additional support or resolution is required.• Previous experience in a call center or customer-facing support role.
• Strong ability to communicate clearly and professionally by phone.
• Experience handling inbound calls and delivering responsive customer service.
• Comfort making outbound calls for follow-up or issue resolution.
• Accurate data entry and order processing skills.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
