Operations System Planner

OperationsSystemsPlanner

At Radial, our employeesarethe forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too.When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a OperationsSystemsPlanner.

Radial is the pre-eminent B2Cand B2BeCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.Click Here to Learn More About Radial

RoleSummary:

TheWarehouseOperationsSystemsPlannerensuresthe fulfillmentcenter has the system support, processes,and training required to achieveoperationalobjectives;coordinates between systems, fulfillment center, and operations teamsto develop and maintain detailed functional requirements and operational process flows;prioritize andmanagethe delivery, functional testing, and implementation of new functionality and enhancements;manage and validate data integrity; andanalyze and evaluate key performance indicators (KPIs) to identify opportunities for continual improvement withinthe operation and system functionality.

Responsibilities:

• Responsible forWMSsystem set up, configurations and launching of new clients.
• Work with WMS (Logiwa, Manhattan Active) and OMS (Pipe 17)for trouble shooting and resolvingwarehouse management system (WMS)andwarehouse control system (WCS)issues
• Responsible for systemsetup, configurations and launching of new clients.
• Interactdirectlywith clientsregardingWMS/WCSneeds, andprovidingupdates during client and operational meetings.
• Must understandsystem configurations as it relates to andimpactsclientbilling
• Monitorsall conveyance and automation systems to ensure proper workflow
• Assistintesting forsystem modifications and walk through the process operationally prior toinstall.
• Documentsall system changes,exceptionreporting forall warehousefunctions,root cause analysis and problem solving
• Creates detailedSOPsfor any changes to physical/systemic setup driven bythebusiness.
• Leadsand executesproject work as well as client requests (promos, qualityandinventory checks, slotting updates, research)
• Creates/updates slotting matrix used byWavePlanners to aid in making proper replenishmenttransactions
• Monitors aged inventory transactions and investigates as needed
• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)
• Research andassistwithskuissuesto include auditing item profiles and on hand inventory
• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, andsystem.
• Assistswithsystemsuser set up,password resets, training
• All other duties assigned by supervisor ormanager.

Qualifications:

• Experience working withLogiwaand Manhattan ActiveWMSANDPipe 17 OMSreporting and troubleshooting preferred.
• Experience, 2-4 years of experience in warehouse, distribution, or manufacturing environment,working withconveyorsortationand other automation
• Verbal skills/knowledge to describe specific conveyor areas to vendor/maintenance team should replacement parts be needed/installed
• SQL experiencerequired
• Computer Skills – MS Office Suite, Smartsheetand e-Mail etiquetterequired.
• Mustbe able to lift 50 lbs.
• High School diploma or GED

Travel:

• This position is notremote.
  Travelis notrequired.

Benefits:

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educationalassistanceand more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Radial is committed to ensuring that its online application processprovidesan equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you needa reasonableaccommodationin order tosearch for a job opening or tosubmitan application, please contact us. We will work toassistdisabled job seekers whose disability prevents them from being able to apply online.

Wantto join an organization with an inclusive work culture? No need to look any further. Apply now!

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We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.