NOW HIRING- Customer Service Representative 1st shift $21+ doe
- 3-5 years of Customer Service/ Account management experience in the manufacturing industry or related field.
- Proficiency in MS Office – Word, Excel, PowerPoint, SAP and JDE
- General understanding of Supply Chain Management and the impact that different order activities and changes have upon the different points of the chain;
- Ability to acquire detailed knowledge of specific customers, products, product lines, and packing & shipping standards;
- Understands freight terms, payment terms, and pricing terms;
- Improve customer satisfaction and loyalty by building strong relationships with customer accounts.
- Negotiate commitment dates and enforcement of business rules with customers for all sales orders.
- Manage the entry, routing, and fulfillment of customer requests for information relating to order fulfillment such as requests for pricing, product availability, MSDS, COA, product specification sheets, shipment tracking, etc.
- Ability to liaison with other cross-functional employees within Supply Chain and work with multiple processes and procedures;
- Possess a high level of initiative and judgment based on the ability to “hear” customer problems;
- Ability to analyze customer order patterns to enable continuous improvement of the order fulfillment process;
- Quick learner and have the ability to keep an open mind to changes that may impact daily activities.
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