Our client, Marmi Natural Stone is seeking an experienced, professional Warehouse Operations Manager to lead the day-to-day operations of our Norcross warehouse and to oversee facilities across the company.
Summary
This role is equal parts operator and leader: someone who is as comfortable presenting inventory metrics or a capital repair request to leadership as they are walking the warehouse floor, running a forklift or overhead crane, or troubleshooting a facilities issue on-site. The Warehouse Operations Manager will directly supervise warehouse associates and drivers, manage the safe and efficient flow of large-format, high-value natural stone and crated materials, and serve as the primary owner of Marmi's facilities, ensuring our buildings, grounds, and equipment are safe, well-maintained, and run efficiently. This is a highly visible role that bridges warehouse operations and the office, requiring strong communication with company systems and staff, and hands-on presence in the warehouse and around our facilities.
Essential Functions
Warehouse Operations & Logistics
- Plan, direct, and coordinate the receiving, storage, handling, and distribution of natural stone slabs, tile, and crated materials.
- Oversee inbound and outbound shipments, including scheduling, container/truck loading and unloading, and delivery/pickup coordination.
- Operate and/or oversee safe operation of forklifts, overhead cranes, and other material handling equipment used to move materials.
- Maintain accurate inventory records in coordination with the warehouse staff and finance/inventory systems; support periodic physical counts and reconciliation.
- Monitor warehouse capacity, layout, and bin/lot organization to maximize space, efficiency, and product protection.
- Establish and enforce standard operating procedures for receiving, storage, material placement, and shipping.
Material Handling, Safety & Security
- Develop, implement, and enforce warehouse safety programs, including equipment operation standards, PPE requirements, and incident reporting.
- Conduct regular safety and housekeeping walkthroughs; promptly correct or escalate hazards.
- Ensure compliance with applicable OSHA, DOT, and other federal, state, and local warehousing and material- handling requirements; keep leadership informed of relevant regulatory changes.
- Guard against loss, theft, or damage of product through appropriate controls, training, and oversight.
- Maintain equipment (forklifts, cranes, pallet jacks, etc.) on a preventive maintenance schedule; coordinate repairs and manage vendor relationships for equipment service.
Facilities Management
- Serve as the primary point of accountability for the condition, safety, and functionality of Marmi's facilities, including the Norcross warehouse, office space, grounds, and any additional company properties.
- Conduct routine facility inspections; identify and prioritize repair, maintenance, and improvement needs.
- Source, evaluate, and manage subcontractors and vendors for facilities-related work (HVAC, electrical, plumbing, landscaping, janitorial, security systems, etc.), including scope, scheduling, and quality control.
- Develop and manage facilities-related budgets and capital expenditure requests in coordination with the Director of Finance.
- Maintain building and life-safety systems (fire suppression, alarm systems, signage, lighting) in good working order and in compliance with applicable codes.
Team Leadership & Supervision
- Directly supervise warehouse associates, drivers, and other warehouse/facilities-related staff, including scheduling, workload distribution, and day-to-day direction.
- Recruit, interview, hire, onboard, and train warehouse and facilities personnel in partnership with HR.
- Set clear performance expectations; conduct performance evaluations, coaching, and, when necessary, disciplinary action in partnership with HR.
- Foster a culture of safety, accountability, and professionalism among warehouse and facilities staff.
Cross-Functional Collaboration & Reporting
- Partner closely with the leadership team on inventory accuracy, cost control, and operational reporting.
- Use company business systems (e.g., ERP/inventory management platform, Microsoft Office/Excel, email) to track inventory, generate reports, and communicate proactively with the office team.
- Represent warehouse and facilities operations in cross-departmental meetings; translate floor-level issues into clear, professional updates and recommendations for leadership.
- Support sales, production, and business unit teams by ensuring timely material availability and communicating constraints or delays.
- Other duties as assigned to support overall company operations.
Experience
- Bachelor's degree preferred; equivalent combination of education and progressive warehouse, logistics, or facilities management experience will be considered.
- 3-5+ years of management experience in warehouse, distribution, logistics, or facilities, including direct supervisory experience.
- Experience handling large-format or heavy material (e.g., stone slabs, sheet goods, large panels) strongly preferred; forklift and overhead crane experience required or readily attainable.
- Demonstrated ability to manage facilities operations, including vendor/subcontractor oversight and basic budget management.
- Strong working knowledge of Microsoft Office (Excel, Outlook); comfortable learning proprietary inventory and business management software (training provided).
- Excellent verbal and written communication skills, with the ability to move fluidly between warehouse-floor conversations and professional communication with leadership, office staff, and vendors.
- Strong organizational and problem-solving skills; ability to manage multiple priorities in a fast-paced, hands-on environment.
- Working knowledge of OSHA and DOT requirements relevant to warehousing and material handling.
- Professional, polished demeanor combined with a genuine willingness to be hands-on and present on the warehouse floor.
- Valid driver's license required.
Physical Demands & Work Environment
- Regularly required to stand, walk, climb, balance, reach, and move around the warehouse floor.
- Ability to lift, carry, push, or pull up to 50 lbs. regularly, and up to 80 lbs. occasionally, with the use of appropriate equipment for heavier material.
- Work is performed indoors in a non-temperature-controlled warehouse and outdoors at times, with exposure to changing weather conditions.
- Also required to work in an office environment for meetings, reporting, and system use; role requires regular movement between office and warehouse settings throughout the day.
