Call Center Representative

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This role requires effective communication skills and proficiency in using customer relationship management (CRM) systems.

Responsibilities

• Provide timely and accurate customer support
• Handle incoming calls professionally and courteously
• Document and track customer interactions using CRM software

Requirements/Qualifications:

• Superior Customer service- phone support
• Greet and address patient's inquiries professionally
• Ensure patient information is correct
• Provide information about available services provided by clinic
• Dependable: Must be able to be on time and as scheduled
• Verification of Insurance for accuracy
• Bilingual (Spanish)

Synovation Medical Group aims to restore function and richness to patients’ lives, giving them control over their pain and reducing their reliance on medications through collaborative, multidisciplinary pain management programs that are unavailable elsewhere. Synovation Medical Group strives to be a leader in pain management by starting with the premise that treatments must be innovative, ethical, and efficient.