Customer Service Representative

JSG is seeking a Customer Service Representative for our client in Hicksville NY.
In this role, you will interact with customers across multiple channels, resolve inquiries, and support our mission of providing high-quality components and engineered solutions on time and to exact specifications. Your expertise will help us build lasting customer relationships and drive satisfaction in a fast-paced, collaborative environment.

Required Skills:

• Exceptional listening and communication skills
• Strong problem-solving abilities with a customer-first mindset
• Ability to multitask, prioritize, and work efficiently under pressure
• Proficient in documenting interactions clearly and accurately
• Familiarity with conflict resolution and de-escalation techniques
• Dependable with a history of meeting deadlines and managing multiple priorities
• Professional demeanor and excellent telephone etiquette
• Proficiency in Microsoft Office Suite
• Bilingual in Spanish is a plus

Nice to Have Skills:

• Experience with ERP systems, particularly Visual
• Knowledge of customer service best practices and tools
• Familiarity with online portals and digital communication platforms

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 40 years of experience investing in people and companies. We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.