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Customer Service Associate

Round One Entertainment Inc.

Ventura, CA • $19.00 to $20.00 / hr • 9/1/2026

Customer Service , Professional

Job Description

Job Description

Round One Entertainment is hiring for our new location atPacific View Mall in Ventura, CA(opening early October)!

Our Customer Service Associates help keep the excitement going across our departments, and we’re currently hiring for:

  • Amusement
  • Bowling
  • Cleaning
  • Facilities Mechanic

Whether you're helping guests at the game counter, setting up bowling lanes, or keeping our games in top shape, every role plays a part in creating unforgettable guest experiences.

Department Responsibilities Include (but are not limited to):

Amusement:

  • Operate POS registers for game card sales and prize redemptions
  • Maintain arcade and redemption inventory
  • Keep the game floor clean, stocked, and welcoming
  • Perform open and close procedures and assist guests as needed

Bowling

  • Assign lanes, lend equipment, and support in-store bowling promotions
  • Clean and reset bowling and activity areas
  • Assist with basic maintenance and customer instruction
  • Process sales, handle reservations, and support parties and events

Cleaning

  • Keep the entire store clean including restrooms, furniture, and arcade areas
  • Use cleaning equipment properly and safely
  • Launder cleaning rags, wash windows, and follow MSDS protocols
  • Assist the Facilities team with cleaning needs

Facilities Mechanic

  • Maintain and repair bowling, arcade, and Spo-Cha equipment
  • Complete preventive maintenance as scheduled
  • Keep workshop areas organized and clean
  • May assist with installations or support other store locations when needed

Position Details:

  • Part-time (20–25 hours per week)
  • $19-20 per hour
  • Store hours: 10:00 AM – 2:00 AM, including weekends and holidays

Benefits:

  • 1 hour arcade play per week (non-prize)
  • 90 minutes of bowling per week (shoes included)
  • 1 hour of karaoke or billiards per week

About Round1:
Round1 Bowling & Arcade offers a full entertainment experience under one roof. Guests can enjoy bowling, arcade games (including exclusive Japan imports), crane machines, billiards, karaoke, and more. The venue also includes food, drinks, and bar service in a high-traffic environment.

Position Summary:
This role supports arcade operations including game card sales, prize redemption, and maintaining the

game floor.

Essential Duties:

  • Operate POS register for game card sales, reloads, and prize redemptions
  • Assist guests with games and general questions
  • Restock prizes and arcade supplies
  • Maintain arcade floor, machines, and counters
  • Perform opening and closing procedures (restocking, cleaning, setup)
  • Monitor games and report issues
  • Answer basic guest inquiries
  • Other duties as assigned

Work Environment:
Fast-paced bowling and arcade environment with loud noise, bright lights, and high guest traffic.

Physical Demands:

  • Standing and walking for extended periods
  • Bending, reaching, and continuous movement
  • Lifting up to 100 lbs with assistance

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information!

\nCompany Description

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.

In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.

Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.

As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.

Company Description

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.\r\n\r\nIn 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open.\r\n\r\nRound One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market.\r\n\r\nAs the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.