JOB TITLE:
Multi Family PropertyManager (Residential)
COMPANY:StarPoint Properties
StarPoint’sCommunity Manager (Residential)is tasked with the day-to-day management and operation of the property including accounting, maintenance and repair,leasingand tenant relations for both the property and the grounds.The Community Manager’s responsibilityspansacrossseveral main points of focus:financial management, administrative and personnel management, leasing and marketing management, andresident management.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Preparesand recommendsthe annualoperatingbudgetand adheres to it throughout the fiscal year.
- Responsible for developing and executing effective marketing strategies and leading the leasing team to reach these goals.
- Responsible for familiarizing themselves and their team onin depthmarket understanding of the property’s top competitor group in the area via comps, market research firms, shopping, etc.
- Responsible formonthly reporting and financial performance of the propertysuch ascollections, billings madeduring the month,detailed expense ledger including Current Rent Roll, Bank Statement and Bank Reconciliation Report, Payables,etc.
- Serves as themain contact personbetween the property andStarPoint Corporate providing world class customer service and supportofcorporate’sdirectives.
- Maintain andannually review theexisting preventive maintenance schedule for all equipment and building systems.
- Coordinate the activities of the property such as unit turns, maintenance, move-ins/-outs,leasingand so on for smooth operations.
- Administer tenant leases and property-level documents in compliance with contract provisions.
- Establish and implement housekeeping programs tomaintainbest in classcommon areasboth interior and exterior, alwaysmaintainingthe property in show-ready condition.
- Supervise all vendors and third parties thatoperateon site (including certificates of insurance, quality control oversight, compliance, meeting SLAs).
- Serve as main point of contact for any emergencies – building, tenants and/or personnel keeping well documented reports of events and communicating them efficiently to management.
- Annually reviewall service contractsto make sure SLAs are met and to remain competitive in the market.
- Collect all rents, other charges,and miscellaneous income,and depositthem timely.
- Review all existing leases and prepare leases for new residents ina timelyfashion
- Supervise on-site staff, including administrativesupportemployee(s) and engineers.
- Other duties may be assigned.
EDUCATION AND SKILLS REQUIREMENTS
- Bachelor’sDegreepreferred or a mix of education and directbusiness-relatedexperience.
- 3+years’ experience managingresidentialproperties.
- Experience withbudget preparation,accruals,lease administration, accounting andfinancial reporting, tax assessments, construction and TIs,preventative and emergency procedures and strong customer relationship building
- ARM, CAM orCPMdesignationisa plus.
- Proficiencywith Microsoft Officesuiteincluding Outlook, Word,andExcel.
- Proficiencywith Yardi or similar software.
- Proficiencywith other ancillary PMS systems (revenue management, website building, lead management, etc.) and ILS partner systems.
ABOUT STARPOINT
Starpoint strives in creating, identifying, and maximizing every real estate opportunity for our equity partners and investors to deliver unparalleled value with high returns. As such, we firmly believe that what we strive for requires a collaborative team of highly motivated, goal-oriented professionals, who can appreciate an entrepreneurial culture and loves the challenges of working in a multifaceted environment. What makes StarPoint’s workplace unique is that every employee is valued as an integral component for the company’s overall success. With hard work, dedication, and loyalty, StarPoint consistently recognizes its employees’ effort with “Star of the Quarter awards” “Loyalty Awards” festive company outings, while also paving a clear path for career advancement and promotion.
