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Server Assistant:Municipal GrandHotel (opening June 2025)
Pay: $6+ tips (Potential of making an average of $20-$25/hour)
Management Company:Midnight Auteur
Sector:Luxury Independent Hotel
Property Description:44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders ofDeath & CoandThe Ramble Hotel
Reports to:Director of Outlets, Head Bartender
About Midnight Auteur
Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats – offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, includingEsquire’s Best Bars in America in 2019,North America’s 50 Best Bars in 2022andnoted byCond Nast Traveler as ‘the hotel for people who are sick of other hotels.’
As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests.
Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you!
Cheers
Our Purpose
We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.
Our Niche
We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink – hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.
The Role
Server Assistants work to support the floor staff as needed. They will also assist in all aspects of
FOH, including running food and drink, clearing tables, and greeting guests. All Server Assistants
will exemplify our core values, connecting with guests in a professional manner to ensure
excellence in service. Server Assistants report to General Managers, Floor Managers, Head Bartenders, Executive Sous Chefs, and the Director of Outlets and are expected to work in tandem with
other Servers Assistants, Servers, Bartenders, Barbacks, and Hosts.
What You Will Do
Demonstrate the Core Values of Midnight Auteur:
Curiosity – We learn and improve through active observation.
A.B.K - We anticipate, prepare and execute with intention.
Communication – We remove barriers through purposeful communication.
Thoughtful – We engage with purpose and care.
Connection – We build relationships and host with intuition, empathy and transparency.
Service Standards:
Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
Provide a strong sense of knowledge and hospitality to our guests and your teammates
Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position
Work toward a thorough knowledge of the Municipal Grand compendium and how to navigate EverNote
Maintain a comprehensive knowledge of our POS’ operation
Be capable of covering any support position when needed
Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
Comply with sanitation standards and procedures according to health and legal regulations
Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
Report all guest complaints to management immediately and follow our five steps for
navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy