Customer Service Representative (Bilingual English/Spanish)
Union role
- Strong Communication, both verbal and written
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patience, empathy and professionalism
- Effective time management, prioritization and multitasking skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Basic computer skills, including data entry, website navigation and other software
- Phone skill, including familiarity with complex or multi-line phone systems
Minimum Requirements
- 1 year Call Center Experience
- Bilingual in English and Spanish
- Handles telephone and face-to-face customer contact at reception desk
- Provide accurate, satisfactory answers to the queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Review customer or client accounts, providing updates and information
- Maintain client and member confidentiality
- Mail handling & other clerical duties
- Other duties as assigned
Preferred Qualifications
- Experience within a Third-Party Administrator
- Medical/Dental/Vision Health Payer experience
- Ability to speak multiple languages
Job Type: Full-time
Work Setting:In-person, Office
