Wingstop Restaurant Supervisor II- Grow with us

About the Role:

The Wingstop Restaurant Supervisor II plays a pivotal role in ensuring the smooth and efficient operation of the restaurant while delivering an exceptional customer experience. This position is responsible for overseeing daily restaurant activities, managing staff performance, and maintaining high standards of food quality and safety. The supervisor will lead by example, fostering a positive work environment that motivates team members to achieve operational goals. They will also handle customer concerns promptly and professionally, ensuring satisfaction and repeat business. Ultimately, this role contributes directly to the restaurant’s profitability and reputation by balancing operational excellence with outstanding service delivery.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years of experience in a supervisory role within the restaurant or food service industry.
• Strong understanding of food safety and sanitation standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Previous experience working with Wingstop or a similar quick-service restaurant brand.
• Certification in food safety management (e.g., ServSafe).
• Experience with inventory management and cost control.
• Basic knowledge of scheduling software and point-of-sale systems.
• Leadership training or coursework related to hospitality or restaurant management.

Responsibilities:

• Supervise and coordinate daily restaurant operations to ensure efficiency and quality standards are met.
• Lead, train, and motivate team members to deliver excellent customer service and maintain a positive work environment.
• Monitor food preparation and presentation to ensure compliance with Wingstop’s quality and safety standards.
• Manage inventory, ordering, and waste control to optimize cost management and reduce losses.
• Address and resolve customer inquiries and complaints promptly to maintain high satisfaction levels.
• Ensure compliance with health, safety, and sanitation regulations at all times.
• Assist in scheduling staff shifts and managing labor costs effectively.
• Support the restaurant manager in achieving sales targets and operational goals.

Skills:

The Wingstop Restaurant Supervisor II utilizes strong leadership and communication skills daily to guide and support team members, ensuring a cohesive and motivated workforce. Organizational skills are essential for managing schedules, inventory, and operational tasks efficiently. Problem-solving abilities are frequently applied to address customer concerns and operational challenges promptly. Knowledge of food safety and sanitation is critical to maintain compliance and uphold the restaurant’s quality standards. Additionally, proficiency with point-of-sale systems and scheduling software enhances operational accuracy and labor management.