Job Description
We are looking for a Systems Administrator to support day-to-day infrastructure, end-user technology, and core business platforms for a growing organization in Encino, California. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting skills with a service-oriented approach to employee support. The role includes hands-on administration of network environments, workplace systems, cloud applications, and security-focused IT operations. You will play an important part in maintaining reliable technology services while helping improve performance, access management, and overall system stability.
Responsibilities:
• Oversee the organization’s Ubiquiti UniFi environment, including wired and wireless connectivity, routing, switching, firewall administration, and secure network practices.
• Monitor infrastructure health and network availability, investigate performance issues, and take corrective action to minimize downtime and strengthen reliability.
• Install, configure, and maintain employee devices such as laptops, desktops, printers, mobile hardware, and related peripherals across the business.
• Manage software deployment, operating system updates, patching schedules, and hardware refresh activities to keep systems current and functional.
• Support user lifecycle processes by provisioning and removing access for employees, while maintaining accurate permissions, licensing, and account controls.
• Administer business platforms including Google Workspace, RingCentral or RingCX, Salesforce, Box, and JumpCloud or comparable identity management tools.
• Provide responsive technical assistance for hardware, software, telecom, networking, and account access issues, delivering attentive support to users at all organizational levels.
• Maintain documentation for system configurations, support procedures, troubleshooting steps, and operational standards to improve consistency and knowledge sharing.
• Contribute to cybersecurity efforts by applying access policies, supporting endpoint protections, and assisting with enforcement of IT standards and best practices.
• Participate in infrastructure improvements, platform integrations, and occasional after-hours maintenance or urgent issue resolution when needed.• 3+ years of experience in systems administration, IT operations, or technical support within a business environment.
• Hands-on experience supporting network infrastructure, including routers, switches, wireless access points, firewalls, and VLAN configurations.
• Working knowledge of Active Directory, Microsoft Windows Server, and Windows 10 administration.
• Experience supporting end-user hardware and enterprise technology environments, including Dell systems and common workplace peripherals.
• Familiarity with cloud and SaaS administration, including user access, security settings, licensing, and platform support.
• Ability to communicate technical concepts clearly to both technical and non-technical users while providing high-touch customer service.
• Exposure to identity and remote access technologies such as JumpCloud, Citrix technologies, or similar administration tools.
• Strong organizational skills with the ability to manage tickets, document processes, and handle multiple priorities effectively.
