Job Description
We are looking for a Collections Specialist to support the management of overdue student housing accounts in Austin, Texas. This Contract position focuses on maintaining timely communication with residents, reviewing account status, and helping reduce outstanding balances through consistent follow-up. The ideal candidate is organized, comfortable handling sensitive financial conversations, and able to work efficiently with property management and reporting tools.
Responsibilities:
• Contact residents with overdue student housing balances through phone and written communication to encourage prompt payment and resolve outstanding accounts.
• Review aging reports regularly to identify delinquent balances, prioritize collection efforts, and track account activity accurately.
• Maintain detailed documentation of payment discussions, follow-up actions, and account updates within the appropriate systems.
• Work with property management teams to address account issues, clarify charges, and support resolution of disputed balances.
• Use Excel to organize collection data, monitor trends, and prepare clear status updates on past-due accounts.
• Manage collection activities in Entrata by updating records, reviewing account details, and supporting day-to-day account follow-up.
• Escalate accounts when necessary based on payment history, responsiveness, and established collection procedures.• Experience handling consumer collections or account receivable follow-up for past-due balances.
• Working knowledge of collection practices, account resolution methods, and delinquency management.
• Proficiency in Microsoft Excel for tracking balances, reviewing reports, and organizing account data.
• Ability to interpret aging reports and use them to guide collection priorities.
• Familiarity with property management environments, preferably involving residential or student housing accounts.
• Experience using Entrata or a similar property management platform.
• Strong verbal and written communication skills with the ability to handle sensitive financial matters professionally.
