Assistant Dispatcher Manager

Company Overview

DrivenDistribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values:Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedbackwhich guide everything we do.

PositionSummary

The AssistantLeadDispatchersupports the day-to-day operations of the dispatch team by coordinating efficient driver routing, ensuring on-time delivery, andassistingwith resolving delivery-related issues.This role helps drive customer satisfaction and operational efficiency while supporting theLeadDispatcherin supervising dispatch personnel and maintaining compliance with transportation policies.

Key Responsibilities

• Assistin planning, organizing, and overseeing daily driver dispatch operations

• Monitor driver schedules and adjust routes as needed tooptimizeefficiency and on-time delivery

• Communicate with drivers, warehouse teams, and sales staff to ensuretimelyorder fulfillment and issue resolution

• Support driver training and compliance with company policies and DOT regulations

• Help track and report on route performance, delays, and exceptions

• Provide coverage and decision-making support in the Dispatch Manager’s absence

• Collaborate with Logistics and Operations teams tomaintainaccurateand efficient transfer routing between branches

• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent
• Strong organizational and problem-solving skills in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to work flexible hours and weekends as needed
• Proficiencywith dispatch or routing software and Microsoft Office applications
• Active CDLand active DOT medical card (requiredto perform relief driver responsibilities).

Preferred Qualifications

• Associate’s orBachelor’s degree in Supply Chain, Business, or related field

• 3+ years of experience in dispatch, transportation,logistics, or a related field

• Previousexperience in the automotive aftermarket industry

• Familiarity with DOT compliance and fleet management practices

Core Competencies

• Operational Excellence

• Customer Service Focus

• Team Collaboration

• Time Management

• Decision Making

• Attention to Detail

Work Environment and Physical Demands

• Ability to sit or stand forlong periodsand work in an office and warehouse setting

• May require occasional lifting of up to 25 lbs.

• Limited travel between warehouse and store locations

AdditionalRequirements

• Must be legally authorized to work in the United States.

• Employment is contingent upon successful completion of a pre-employment drug screen and background check, conducted post-offer and in compliance with applicable federal, state, and local laws.

Compensation & Benefits

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including:

• Health, dental, and vision insurance

• Flexible Spending Accounts

• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance

• Voluntary Life and AD&D Insurance

• Short-Term Disability (STD)

• Voluntary Benefits

• Paid Parental Leave

• Employee Assistance Program

• Employee Referral Program

• 401(k) with company match

• Paid time off (PTO), sick leave, and holidays

• Safety shoe reimbursement program

• Employee discount program for auto parts

Reasonable Accommodations
Driven Distribution Group is committed toprovidingequal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions ofthis position.

Other Duties

Please note: this job description is not intended to be a comprehensive list of all duties, responsibilities, or activitiesrequired ofthe employee in this position. Duties, responsibilities, and activities may change at any time with or without notice.

Texting Privacy Policy and Information:

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• Message frequency will vary depending on the application process.
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