Job Title
Field Control Systems Technician
Department
Software & Service
Location
Elgin, IL
Main Purpose of role
- Troubleshoot all aspects of the A B Graphic equipment, addressing software and control systems, electrical (both high and low voltage AC/DC), and mechanical-related issues both on-site and remotely via phone.
- Use various software programming environments to understand machine functionality to diagnose equipment faults and assist technicians or customers find machine faults both onsite and via remote connection.
- Diagnose and program various machine components for customer support tasks and parts replacement.
- Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing faults and executing on-site rectifications.
- Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly on-site.
- Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer on-site stays or trips to Europe may be necessary based on operational requirements.
- Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits.
- While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the development or refurbishment of in-house equipment.
- Run machines for Customer demonstrations and factory acceptances
Main Tasks
- Produce timely and detailed service reports
- Completion of install and modification reports direct to manufacturer
- Completion of expenses application
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customer
- Available to travel any time unless vacation time is requested
- Work on ABG equipment range: Vectra, Omega, Digicon, Enprom, additional lines may be required
- Offer support if applicable to other members of staff.
Key Skills
- Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment
- Relevant PLC / HMI / software knowledge and experience
- Experienced with the following programming languages: C, C++, C# / Ladder logic / Structured Text / Flow Diagram / Function Block Diagram / CodeSys based environments / XML data files.
- Electrical design experience useful
- I.T skills – Understand networking and Visual Studio coding
- Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules
- Passport and Clean driving record
- Ability to lift up to 55 pounds
- Ability to stand on your feet up to 8 hours a day
- Great communication skills to work with customers
- Great mechanical aptitude
- Electrical aptitude
- Proven Field Service experience
- Computer literate
- High school diploma or GED equivalent
- Technical degree or certification
Personal Attributes
- Ability to work alone or within a team
- Ability to self-learn
- Able to prioritize and meet deadlines
- Organized
- Time management
- Can do attitude
- Methodical approach to problem solving
- Courteous and professional at all times
- Effective communication
- Willingness to travel
Responsible For
- Health and Safety of Self and Colleagues
- Following Company rules, policies, and procedures
- Electronic equipment
- Tools and inventory
- Maintaining any and all items supplied by A B Graphic
Reports To
- Software & Control Systems Manager
- Service Manager
- Operations Manager
Ad Hoc
- This list is not exhaustive and you may be required to carry out other reasonable tasks at your manager’s request within your competence.
Benefits
- Competitive Salary
- Health, Dental and Vision insurance
- FSA
- Life Insurance
- Long & short term disability
- 401k with match
- 20 days PTO
- Tools/laptop/phone
- Company vehicle
