Job description
Job Description
We are seeking aCollections Specialistto join our team. The ideal candidate will have experience incollections, customer communication, and negotiationand a proven ability torecover delinquent accounts while maintaining compliance and service quality.
Responsibilities:
- Manage a portfolio of assigned delinquent accounts.
- Initiate contact with debtors via phone, email, and written correspondence to discuss outstanding debts and payment options, and negotiate arrangements.
- Document all collection activities, communication records, and payment arrangements in line with client standards and Federal Regulations.
- Provide customer service, respond to inquiries, deliver accurate information, and address concerns.
- Utilize skip tracing techniques and tools to locate hard-to-reach debtors.
Required Skills & Qualifications:
- Strong negotiation and persuasion skills with respectful, professional communication.
- Effective verbal and written communication, active listening, and empathy.
- Ability to manage difficult conversations and resolve conflicts while maintaining composure.
- Detail orientation with sound organizational and time management skills.
- Reliability and flexibility to work day, evening, and weekend hours as required.
- Basic computing skills.
- Ability to obtain any required state or client collection license upon placement.
Preferred Skills:
- High school diploma or equivalent; some college coursework in business or related fields.
- 0–1 year of experience in collections or customer service in a financial or credit environment.
- Proficiency with collections software, CRM systems, and Microsoft Office Suite.
- Familiarity with debt collection laws, regulations, and compliance requirements.
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