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POSITION: Delivery Driver and Production Operator
LOCATION: Based out of HQ, Santa Cruz, CA
CLASSIFICATION: Non-Exempt
REPORTS TO: Operations Supervisor
HOURLY RATE: $20.25-24.00
Position Summary
At Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from farmlevel to streetlevel. We are currently seeking a dedicated Delivery Driver and Production Operator to join our team.
As a Delivery Driver and Production Operator, you will play an integral part in the day-to-day performance of Verve Coffee Roasters Operations, with 60% of the time as a Delivery Driver and 40% of the time as a Production Operator.
Delivery Driver (60%): Dynamic, active, customer-facing, on-the-road & on-the-floor. You will be facilitating deliveries of all Verve products to our amazing wholesale customers, as well as our own cafes.This position requires someone with previous experience in a customer-facing role, with strong people skills. The delivery of our products isn't just a "drop-off" service, but an extremely important part of the customer's experience, as this may be the only face-to-face contact/association customers have with our brand. As a brand ambassador, you may be asked to assist with an order issue and/or provide information about various Verve products. You will work closely with and be supported by both the Wholesale and Sales Operations teams.
Production Operator (40%): You will be working in our production facility, where you’ll join a team of energetic task-busters, assuring our coffee and merchandise orders are fulfilled and packaged to the highest quality standards. The ideal candidate is detail-oriented and has outstanding time management skills, as this is a hands-on role that requires attention to detail and a strong work ethic.
Key Responsibilities
Deliver Driver 60%
Ensure all deliveries reach their destinations safely, securely, and on schedule.
Loading and unloading delivery vehicles using safe lifting techniques.
Build a warm rapport with customers offering as a trusted relationship, offering product knowledge and feedback to management as needed
Maintaining a professional and courteous demeanor,representing the Verve brand positively
Communicate and report any delivery issues to management
Maintain accurate documentation of deliveries, mileage, and fuel consumption.
Conduct routine checks on company vehicles and report any maintenance issues
Adhere to all traffic laws and safety regulations
Using additional equipment, such as forklifts, hand trucks and dollies, as needed
Support the Production floor on days when deliveries are completed before the scheduled shift ends
Production Operator 40%
Package products and fulfill orders to achieve daily output goals as assigned
Execute all filling and packaging procedures in a safe and efficient manner
Work as part of a fast-paced team
Show initiative, with an inclusive, positive and professional attitude
Adaptable with a willingness to learn and take direction
Safely operates handling equipment including, but not limited to, pallet jack, forklift, walkie stacker, and ladder
Load outbound freight efficiently and safely
Operate weigh and fill machines, band sealers, scales and grinders with efficiency
Perform quality checks to ensure every bag of coffee is up to Verve’s quality standards
Maintain a clean and organized warehouse environment
Assist with inventory counts and cycle counts as needed
Performs other general warehouse duties as assigned by department manager
Follow all safety procedures and protocols
Qualifications and Requirements
High school diploma or equivalent
Must possess a valid driver's license with a clean driving record
Previous experience as a delivery driver or in a similar role.
Ability to lift and carry heavy items up to 50 lbs..
Ability to prioritize tasks and manage time effectively.
Familiarity with GPS devices and local area knowledge.
Ability to think on your feet and resolve issues independently.
Excellent problem-solving skills
Basic Google Drive, Google Sheets, Microsoft Word and Excel skills