Client Relations and Account Manager

RMI’s clients are businesses spanning technical disciplines requiring custom optics including lasers/medical imaging, infrared cameras and detectors, life sciences and aerospace applications. Our technical sales team is looking for an Account Manager who will interface with our customers and ensure they experience the best service and instill confidence in our products and technology.

The Account Manager is the liaison for our customers to ensure customer satisfaction, retention, and growth.

Responsibilities:

• Solicit and grow sales volume from assigned accounts.
• Build thriving relationships with existing customers.
• Track status of orders and communicate status to customers.
• Resolve customer inquiries and complaints.
• Set follow-up communications to keep customers aware of order status and when it is time to re-order.
• Work with internal team members on pricing and terms of orders. Provide quotes to customers and receive orders.
• Promote customer satisfaction through prompt communications with customers and provide them with excellent customer service.

Qualifications:

• Previous experience in sales, customer service, or other related roles especially with B2B interactions.
• Interest in technical products. A background in a science or technology driven business is helpful.
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong communication skills
• Deadline and detail-oriented

Rocky Mountain Instrument Co (RMI) is a high-tech manufacturer of precision optical components for medical, aerospace and industrial applications. RMI celebrated its 50th year of successful operations and was recognized as one of Colorado's largest privately held companies. We are actively seeking talented new members to join our firm and help us to reach our growth objectives.

Visit our website at www.rmico.com for more information about our company. An Equal Opportunity Employer