We are seeking a detail-oriented and customer-focused Customs Coordinator to manage customs clearance activities for assigned accounts. This is an excellent opportunity for someone with customs brokerage, freight forwarding, import/export, or logistics experience who thrives in a fast-paced environment and enjoys building strong customer relationships.
What You'll Do
As a Customs Brokerage Coordinator, you will take ownership of the import clearance process from arrival through final delivery by:
- Serving as the primary point of contact for customers, providing shipment updates and resolving inquiries with a high level of professionalism.
- Preparing and processing U.S. Customs entries and Partner Government Agency (PGA) filings while ensuring full compliance with regulatory requirements.
- Managing entry files and shipment documentation in accordance with company KPIs and service standards.
- Coordinating shipment clearance with freight forwarders, steamship lines, airlines, and container freight stations (CFS).
- Tracking and tracing inbound shipments from port or airport arrival through final delivery.
- Reviewing, organizing, and uploading required customs and shipment documentation into operating systems.
- Processing customer billing, delivery orders, and operational reports accurately and on time.
- Maintaining customer Standard Operating Procedures (SOPs) and ensuring adherence to established workflows.
- Collaborating with internal teams to support customer needs, cross-training initiatives, and peak volume periods.
What Makes You a Great Fit
- Experience in customs brokerage, freight forwarding, logistics, import/export, or supply chain operations.
- Strong knowledge of U.S. Customs regulations, entry processing, and compliance requirements.
- Exceptional attention to detail and commitment to accuracy.
- Excellent communication and customer service skills.
- Ability to prioritize multiple shipments and deadlines in a fast-paced environment.
- Proficiency with logistics systems and Microsoft Office applications.
- Strong problem-solving skills and the ability to work independently while contributing to a team environment.
What Success Looks Like
In this role, you will be recognized for:
- Processing shipments accurately and on time while consistently meeting service-level expectations.
- Maintaining high standards of compliance with CBP and PGA regulations.
- Delivering exceptional customer service through proactive communication and follow-through.
- Ensuring accurate documentation, timely delivery orders, and complete shipment records.
- Building strong relationships with customers, carriers, and internal partners.
