Clinic Office Support (Part-time)

Description

The City of Fishers Health Department Clinic Office Support staff serve as a point of contact for clients seeking health services. This part-time office support position provides courteous, efficient, and confidential support for clinic registration and appointment scheduling. Accuracy, professionalism, and discretion are essential in this role.

Essential Duties and Responsibilities

Registration & Customer Service

• Greet and assist clients in person and by phone in a professional, respectful manner
• Register clients for health department services, programs, and clinics
• Schedule appointments and assist with clinic flow
• Answer general questions regarding health department services and programs

Administrative Duties

• Maintain accurate, organized, and secure records and files
• Handle payments, fees, and basic cash handling as required
• Provide administrative support to health department staff as needed
• Assist during high-volume clinics or public health events, including evenings or weekends if required

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills
• High level of attention to detail and accuracy
• Ability to handle sensitive, confidential, and emotionally sensitive situations with professionalism
• Proficiency with computers, electronic records systems, and basic office software
• Ability to multitask and work efficiently in a fast-paced environment
• Clear verbal and written communication skills

Minimum Qualifications

• High school diploma or GED required;
• Prior customer service or administrative experience required;
• Experience in a healthcare or public health setting preferred;
• Ability to sit or stand for extended periods;
• Occasional lifting of up to 25 pounds;
• Work is primarily performed in an office or clinic environment but sometimes at various locations for events, meetings, or other needs;
• Expected work hours may vary based on operational needs and may include shifts from8:30 a.m. to 4:30 p.m. or 8:30 a.m. to 12:30 p.m., Monday through Friday. One evening per week, 1:30 p.m. to 7:30 p.m. and one Saturday per month, 8:30 a.m. to 1:30 p.m;
• Weekly hours will be a minimum of 15 but not to exceed 29 hours per week;
• May include evenings, weekends, or special events