Customer Service Operations Manager
Location: Oklahoma City, OK | Type: Full-Time | Industry: Manufacturing
Why This Opportunity Stands Out
- Two openings are available, each with a different customer service focus.
- One role leads a traditional phone and email support team, with online chat coming soon.
- The other supports customers through detailed, custom product orders in the culinary space.
What You'll Be Doing
- Lead a customer service team and improve how orders and customer questions are handled.
- Work with logistics and distribution teams to prevent delays and solve order issues.
- Track service results, find process gaps, and put practical improvements in place.
What We're Looking For
- At least five years of experience in customer service operations, logistics, supply chain, or a related area.
- Experience with order fulfillment, distribution, reporting, and performance measures.
- A bachelor’s degree is preferred.
Equal Employment Opportunity
