Bilingual Customer Support (Legal Services)

Bilingual Customer Support (Legal Services)

We are seeking Bilingual candidates to serve as Customer Support.Our team manages incoming leads, client onboarding and ongoing support for law practices nationwide, so this role serves as the premier point of contact for individuals reaching out to our partner law firms. In this position, you will be responsible for evaluating and qualifying incoming inquiries, delivering compassionate customer care in both English and Spanish and ensuring a smooth, professional onboarding process from the very first call. This is a full-time, in-office position.

Requirements:

• Confidently handle inbound phone calls in both Spanish and English, tailoring your approach to comfortably guide each caller. Translations or interpretation may be required depending on the caller's needs.
• Must be able to work one weekend day (Saturday or Sunday) and be available for Holidays.
• Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
• Proficiency using computers and multiple screens/systems.
• Minimum of 35 WPM typing speed.
• Maintain high productivity, accuracy, and reliability standards by utilizing your time and system tools effectively.

Compensation: $18.50/hr with Perfect Attendance. This is considered being on time for the start of your shift, leaving and returning on time from any scheduled breaks, and fully completing your shift. Compensation without perfect attendance is $16/hr.

Benefits for Full-Time Employees:

• Employee Stock Ownership
• Full Medical, Dental, Vision
• Paid Vacation
• 401K with Company Matching
• Free Life Insurance Policy
• Legal Assistance

About Us: With over 40 years of experience, we power client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.