Robert Half is seeking a Salesforce Administrator to evaluate, document, and improve business processes for a non-profit organization based in Portland, OR. Apply today!
Duration: Through to January 2027 to start
Location: 100% Onsite
Schedule: Monday - Friday at 8am to 5pm PST
Job Responsibilities:
- Provide one-on-one Salesforce coaching and support sessions for approximately 35 users.
- Proactively schedule time with users rather than waiting for support requests.
- Support users across the full spectrum of proficiency, from individuals who have never logged in to experienced users needing advanced reporting assistance.
- Troubleshoot Salesforce navigation, reporting, dashboard, data entry, and usability questions.
- Assist users with report creation, dashboards, and data access.
- Lead small-group training sessions, office hours, and power-user workshops.
- Support testing and validation efforts related to enhancements and releases.
- Partner with Salesforce administrators, developers, and vendors on escalated issues.
- Identify recurring challenges and recommend adoption and process improvements.
- Deliver high-touch support to users ranging from administrative staff through executive leadership.
- 5+ years of Salesforce Administration, User Adoption, Training, Application Support, or related experience.
- Hands-on Salesforce Nonprofit Cloud experience.
- Strong reporting and dashboard expertise.
- Experience supporting users with varying levels of technical proficiency.
- Excellent coaching, facilitation, and communication skills.
- Ability to explain complex technical concepts in simple, non-technical language.
- Patient, approachable personality with the ability to make users comfortable asking basic questions.
- Ability to work closely with technical teams, administrators, developers, and vendors.
- Understanding of nonprofit financial and grantmaking workflows preferred.
