Client Intake and Transitions Manager- Everett

Changing Lives Shaping The Future

Client Intake & Transitions Manager – Washington State – Supported Living Services

Job Title: Client Intake & Transitions Manager
Salary Range: $80,168
Job Status: Full Time
Work Base: Washington State (travel between offices, programs, and meetings averages 80%)

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Benefits we Provide:

• Medical, Vision and Dental Insurance
• Voluntary Short-term and Long-term Disability
• Employee Assistance Program (EAP)
• Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
• Accrued Paid Time Off
• Unlimited Peer Referral Program
• On-Demand Pay!!
• Working Advantage employee discount program
• Health Savings Account (HSA)
• Flexible Savings Account (FSA)
• 401(K)
• Capella University Discount

Summary:
The Client Intake & Transitions Manager for Supported Living Services (SLS) connects prospective clients with our programs and ensures smooth transitions into supported living environments. This role focuses on residential referrals, meet-and-greets, coordination with client care teams, and supporting client financial and personal needs prior to program enrollment. This position advocates for clients, ensures person-centered care, and supports program growth by building strong relationships with clients, families, and community partners.

Essential Duties and Responsibilities:

• Manage all Supported Living Services residential referrals and coordinate timely placements.
• Submit referrals within 10 days of receiving them.
• Track referrals on the referral tracker, submit them timely to the Residential Director for review, and maintain accurate data.
• Facilitate meet-and-greet appointments between prospective clients and care teams.
• Participate in client transition meetings to ensure smooth onboarding into SLS programs.
• Work with the Client Care Team to ensure potential placements are person-centered.
• Work with Area Directors to fill program vacancies and maintain 90% census at all times.
• Collaborate with Representative Payees to establish client financial support prior to enrollment.
• Collaborate with Representative Payees to help secure housing for new clients.
• Establish and maintain relationships with nonprofit organizations that support housing for IDD clients.
• Advocate for clients’ needs, preferences, and goals to ensure person-centered, appropriate placements.
• Support program growth by identifying opportunities for new client enrollment and improving service delivery.
• Maintain accurate documentation and reporting on referrals, transitions, and client-specific needs.
• Ensure compliance with all Washington State SLS regulations and organizational standards.
• Other duties as assigned.

Required Education and Experience:

• High School Diploma
• 2 years’ experience working with clients with disabilities
• 3 years supervisory experience
• Must pass a Washington State background check
• Valid driver’s license and reliable personal vehicle (mileage reimbursed)
• Must be able to travel throughout Washington State for meet-and-greets, site visits, and community outreach

Preferred Education and Experience:

• Bachelor’s Degree in Human Services or a related field
• 3+ years working with people with disabilities
• 5+ years managing teams
• Experience in Supported Living Services, developmental disabilities services, case management, or a related field
• Knowledge of person-centered planning and SLS best practices

Licensing / Training Requirements:

• Certified in Crisis Prevention Institute, Right Response, or similar training
• CPR/First Aid certified
• Pass background check screening upon hire and every two years thereafter, or as requested
• Maintain active NAR, CPR/First Aid, Nurse Delegation, and other required certifications
• Complete a minimum of 12 hours of continuing education annually

Core Competencies:

• Client Advocacy & Engagement
• Person-Centered Care
• Relationship Building & Collaboration
• Communication & Problem Solving
• Organizational & Time Management

Position Type and Expected Hours of Work:
Full-time, Salary Exempt. Overtime expected. Typical hours: Monday through Friday, 8:30 AM–5:30 PM, with frequent after-hours attention required.

Working Conditions:
Combination of office-based work and in-person client visits, including residential settings. Travel within Washington State is required. Out-of-state travel is typically not necessary.

SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

#HIGH
Providing Excellent Support and Advocacy