Details:
Client:Information Technology
Job Title:Customer Service Representative
Location:Austin, TX
Duration:6 month
Pay Range:$16/hr - $20/hr
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Responsibilities:??
Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
This role provides unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions.
Assists with problem resolution, as needed.
Responds to phone inquiries in a prompt, courteous, and concise manner.
Documents all encounters in clear and concise online logs.
Transfers callers to other Call?Center?units as needed.
Meets individual performance standards.
Performs other duties as may be assigned by management.
Attains and maintains strict required attendance and performance metrics.?
