The L2 Tech Onsite and Desktop Support Technician is an essential member of a large technical support team, providing comprehensive hardware and cabling solutions. Reporting to the Operations Manager, this role involves hands-on support, troubleshooting, and network setup with a balance of new installations and maintenance tasks. The technician will regularly travel onsite (10-30%) to ensure seamless technology operations and efficient resolution of technical issues within a 16+ technician environment.
Responsibilities
- Provide technical and desktop support to end-users in a large team environment
- Perform cable installation and network setup tasks, including new installations and maintenance
- Maintain and troubleshoot hardware, including system upgrades and testing
- Assist with equipment testing and maintain documentation to ensure operational standards
- Resolve tickets promptly using the AutoTask ticketing system
- Engage with customers to understand and address technical issues effectively
- Support mixed hardware and cabling projects with regular onsite travel (10-30%)
Required Qualifications
- 3+ years of experience in technical support
- Associate degree in Information Technology or related field
Preferred Qualifications
- 1+ years of additional experience in technical support
- High school diploma or equivalent
- Proficient with hardware troubleshooting and operating systems (Windows/macOS)
- Knowledge of network cabling and basic Active Directory
- Strong customer service, problem-solving, and communication skills
- Effective time management and familiarity with ticketing systems
