SERVPRO of Springfield/Mt Vernon is seeking an experienced, detail-orientedMitigation Administrative Assistantto join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services.
This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.
Responsibilities
- Provide administrative support to the Mitigation Department, Project Managers, and Estimators
- Assist with creating, reviewing, and updating estimates and job documentation inXactimate
- Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
- Work within TPA and insurance carrier platforms, includingContractor Connection, Alacrity, and other similar programs
- Monitor job assignments and ensure required documentation is submitted within program deadlines
- Communicate with insurance adjusters, TPA representatives, customers, and internal team members
- Assist with job file audits to ensure completeness and compliance
- Track outstanding documentation, estimates, approvals, and invoices
- Enter and maintain accurate job information in company software and TPA portals
- Assist with scheduling and coordinating mitigation projects as needed
- Follow up on approvals, supplements, and outstanding items
- Maintain organized and accurate electronic job files
- Support the mitigation team with other administrative duties as assigned
Qualifications
- Previous administrative experience in therestoration, mitigation, insurance, or construction industry preferred
- Experience usingXactimate is required
- Experience working withTPA programs, includingContractor Connection and Alacrity, is strongly preferred
- Knowledge of water, fire, mold, and other mitigation services preferred
- Understanding of insurance claims and restoration documentation is a plus
- Strong computer skills and ability to learn multiple software platforms
- Excellent organizational and time-management skills
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Strong attention to detail and accuracy
- Professional written and verbal communication skills
- Ability to work independently while also functioning effectively as part of a team
What We Offer
- Competitive pay based on experience
- Health and other benefits
- Paid time off
- Opportunities for professional growth and advancement
- Fast-paced and team-oriented work environment
Experience:
- Xactimate: Required
- Restoration/Mitigation Administration: Preferred
- Contractor Connection: Preferred
- Alacrity: Preferred
- Insurance Claims or TPA Programs: Preferred
We are looking for a motivated and experienced administrative professional who understands the restoration industry and can help keep our mitigation projects organized, compliant, and moving forward efficiently.
Apply today to join our growing team!
