Automotive Service Writer Advisor

We are looking for an experienced, motivated Service Writer / Service Advisor to join our team at our independent automotive and diesel repair shop.

The Service Writer is the connection between our customers and technicians. This position requires someone who understands automotive repair, communicates clearly with customers, and can efficiently manage repairs from the initial write-up through final delivery.

Diesel repair experience is strongly preferred. The ideal candidate will be comfortable discussing diesel and automotive repairs, understanding technician recommendations, building accurate estimates, and explaining repairs to customers in a straightforward and professional manner.

Schedule

Monday–Thursday | 7:00 AM–6:00 PM

Four-day workweek Friday, Saturday & Sunday off

Responsibilities

· Greet customers and provide a professional, friendly experience

· Listen to customer concerns and accurately document vehicle complaints

· Write repair orders and gather necessary vehicle and customer information

· Communicate customer concerns clearly to technicians

· Review technician findings and diagnostic results

· Build accurate estimates and obtain customer authorization before repairs

· Explain recommended repairs, costs, and repair timelines to customers

· Keep customers informed throughout the repair process

· Communicate additional findings and obtain approval before additional work is performed

· Coordinate with technicians and parts suppliers to keep jobs moving efficiently

· Schedule incoming work and help manage shop workflow

· Review completed repairs and invoices with customers

· Answer customer questions and address concerns professionally

· Maintain accurate and organized repair orders

· Follow up with customers as needed

· Help maintain a professional, organized, and efficient service department

Qualifications

· Previous experience as a Service Writer, Service Advisor, or similar automotive position

· Diesel repair experience preferred

· Strong understanding of automotive and diesel systems

· Ability to understand diagnostic information and technician recommendations

· Excellent customer service and communication skills

· Ability to explain technical information in a way customers can understand

· Strong organizational and multitasking abilities

· Comfortable using computers and shop management software

· Professional attitude and appearance

· Valid driver’s license

The Right Candidate

We’re looking for someone who is knowledgeable, dependable, organized, and good with people.

You should be comfortable talking with customers about repairs, working directly with technicians, and taking ownership of a repair order from start to finish.

We’re an independent shop, so we’re looking for someone who takes pride in their work and understands the importance of honest communication, quality repairs, and building long-term relationships with customers.

Compensation & Benefits

· $70,000–$85,000 annual salary, based on experience

· Monday–Thursday schedule, 7:00 AM–6:00 PM

· Three-day weekend every week

· Medical insurance

· Dental insurance

· Paid time off (PTO)

· Opportunity for professional growth

· Team-oriented work environment

· Work alongside experienced automotive and diesel technicians

If you have strong automotive knowledge, excellent customer service skills, and want to work for an independent shop that values its employees and customers, we want to hear from you.

Diesel Works is one of the earliest diesel repair facilities in Lancaster county providing performance, repair and maintenance of light duty diesel pick up trucks and cars. We have been serving Mount Joy PA and surrounding areas since March 2007