Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees and internal teams in Slidell, Louisiana. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering dependable Level 1 and Level 2 assistance. The ideal candidate is comfortable working through service desk requests, troubleshooting Windows-based environments, and helping users stay productive through clear communication and timely follow-up.
Responsibilities:
• Deliver first- and second-level technical support to employees and internal departments by addressing incoming issues through the service desk.
• Investigate and resolve problems involving Windows desktops, user accounts, and common workplace technology with a practical, service-oriented approach.
• Manage ticket queues by documenting incidents, prioritizing requests, and ensuring issues are addressed within expected response timelines.
• Support account-related requests in Active Directory, including user access updates and basic administrative tasks.
• Diagnose workstation and operating system issues in Microsoft Windows 10 environments and escalate more complex matters when needed.
• Communicate clearly with users throughout the support process, providing status updates and guidance in a thorough and attentive manner.
• Assist with routine desktop setup, software support, and technical troubleshooting to maintain smooth day-to-day operations.• Hands-on experience providing Level 1 and Level 2 help desk or desktop support.
• Working knowledge of Active Directory for basic account and access administration.
• Proficiency supporting Microsoft Windows, including Windows 10 desktop environments.
• Strong troubleshooting skills for common hardware, software, and user access issues.
• Experience handling and documenting service desk tickets in a structured support environment.
• Ability to prioritize multiple requests and maintain accurate support records.
• Effective communication skills with the ability to assist internal users in a detail-oriented manner.
