IT Manager
Department: Information Technology
Reports To: IT Director / VP of IT
Direct Reports: 3 (IT Support/Systems staff)
FLSA Status: Exempt, Full-Time
The Role:
The IT Manager oversees day-to-day IT operations supporting a healthcare/clinical environment, leading a team of IT staff. This role requires a blend of technical infrastructure expertise, particularly Active Directory and enterprise systems administration, and familiarity with the unique demands of healthcare and clinical settings, HIPAA compliance, and integration with medical/clinical technology.
Key Responsibilities:
Team & Operations Management
- Supervise, mentor, and schedule a team of IT staff, ensuring adequate coverage for a 24/7 healthcare environment, including on-call rotations
- Manage daily IT service desk operations, escalations, and ticket prioritization with clinical urgency in mind
- Conduct performance reviews, set goals, and support professional development of direct reports
Infrastructure & Systems
- Administer and maintain Active Directory, Group Policy, DNS/DHCP, and identity/access management across the organization
- Manage servers, storage, and network infrastructure supporting clinical and administrative operations
- Ensure high availability of mission-critical systems, including EHR/EMR, nurse call systems, PACS, pharmacy systems, and other healthcare applications, with minimal downtime
- Oversee patch management, backups, and disaster recovery/business continuity planning for clinical systems
Healthcare / Clinical-Specific Duties
- Support and coordinate with clinical staff on EHR/EMR platforms and other point-of-care technology
- Ensure IT practices align with HIPAA Security Rule and HITECH Act requirements for PHI (Protected Health Information)
- Support clinical workflows where system downtime may have direct patient-care implications; participate in downtime and failover procedures
- Partner with Compliance/Privacy leadership on security risk assessments and audits
Security & Compliance
- Implement and enforce access controls, encryption, and audit logging for systems containing PHI
- Manage vendor relationships for clinical and IT systems, including Business Associate Agreements (BAAs)
- Respond to and document security incidents in accordance with HIPAA breach notification requirements
Project & Vendor Management
- Lead IT projects such as system upgrades, EHR module rollouts, network expansions, or new facility/department buildouts
- Manage relationships with healthcare IT vendors and managed service providers
Required Qualifications:
- Bachelor's degree in IT, Computer Science, Healthcare Informatics, or equivalent experience
- 5+ years of IT experience, with 2+ years in a supervisory/management role
- Hands-on experience administering Active Directory, Group Policy, and Windows Server environments
- Experience working in a healthcare, clinical, urgent care, or similar setting, with an understanding of clinical workflows and the criticality of uptime for patient-care systems
- Working knowledge of HIPAA and PHI security requirements
- Experience with networking fundamentals, including VLANs, firewalls, and VPN
Preferred Qualifications
- Experience with EHR/EMR platforms
- Familiarity with medical device networking / biomedical IT integration
- Certifications such as CompTIA Security+, ITIL, or Microsoft Certified: Identity and Access Administrator
- Experience with cloud platforms (Azure/AWS) in a hybrid healthcare environment
- Experience supporting Joint Commission, CMS, or HITRUST audit readiness
Work Environment
- may require presence in or near clinical areas
- On-call rotation required for after-hours critical system support
- Some physical activity may be required, including server room work and moving equipment
