Position:CMDB Dashboard Developer
Location:Coppell, TX or Costa Mesa, CA
Duration: 12 months contract to hire
Pay rate $57.04hr on w2
Work location: Coppell, TX or Costa Mesa, CA
Work hours: 8-5 M-F (either CST or PST - depending on where the resource is sitting)
On Call: No
Travel: No
Platform Expertise
- 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
- Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
- Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
- Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
Dashboard & Reporting Skills
- Design and develop interactive dashboards, scorecards, KPIs, and executive reports.
- Create drill-down reporting and trend analysis capabilities.
- Develop automated reporting and scheduled distribution of dashboards.
Data & Analytics Skills
- Strong SQL and data analysis capabilities.
- Experience with data modeling, ETL concepts, and integration reporting.
- Ability to analyze large CMDB datasets and identify data quality issues such as:
- Duplicate Cis, Orphaned Cis, Missing attributes, Relationship inconsistencies
Technical Competencies
- Experience working with APIs, integrations, and external data sources.
- Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
- Understanding of service mapping and CI relationship structures.
Key Responsibilities
- Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
- Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
- Develop executive-level reporting to demonstrate CMDB maturity and business value.
- Document dashboard designs, data sources, KPI definitions, and reporting standards.
Preferred Qualifications
- BMC Helix or Remedy certification.
- ITIL Foundation certification.
- Experience with Power BI, Tableau, or enterprise analytics platforms.
- Knowledge of cloud infrastructure, service mapping, and discovery tools.
Success Criteria
- Accurate, trusted CMDB reporting.
- Improved visibility into CMDB health and data quality.
- Executive dashboards that support operational and business decision-making.
- Measurable improvement in CMDB governance, compliance, and adoption.
