Join Our Team
Holiday Oil is seeking a skilled and service-driven Help Desk Team Lead to oversee daily IT support operations and ensure our users receive fast, friendly, and effective technical assistance. This in-office leadership role supports our c-store locations and internal teams while driving improvements in process, technology, and overall user experience.
If you're a proactive problem solver with strong technical acumen and a passion for helping people, this role is a great opportunity to lead a growing team and make a meaningful impact across the organization.
Key Responsibilities- Lead, mentor, and support help desk technicians.
- Manage ticket flow, prioritize issues, and maintain SLAs.
- Provide hands-on troubleshooting for laptops, printers, networks, and peripherals.
- Oversee user onboarding/offboarding and access setup.
- Track and report help desk metrics and identify process improvements.
- Recommend technology upgrades that improve efficiency and user experience.
- Manage equipment purchasing and deployment.
- Collaborate on escalated issues and assist with IT projects.
Qualifications- Bachelor's degree in IT/Computer Science or equivalent experience.
- Leadership or supervisory experience preferred.
- Strong knowledge of computer systems, networks, AD, Intune, DNS, DHCP, and print servers.
- Excellent troubleshooting, communication, and customer service skills.
- Ability to prioritize multiple tasks and work both independently and as part of a team.
- Valid Utah driver's license and ability to travel to store locations.
Why Holiday Oil?
- A stable, respected Utah company with over 60 years of growth
- A collaborative environment where your work directly contributes to the company's success
- Strong values rooted in safety, quality, and integrity
- Opportunities to grow your career within the Holiday Oil family
If you're ready to bring your expertise to a company that values people, progress, and high-quality work, we invite you to apply and join the Holiday Oil team.
Apply Today!
