Education & Experience: Key Account Manager:
- Bachelor’s degree Preferred but not required.
- Proven Account Management skills required to create, maintain and enhance customer relationships
- Minimum 3 years of Pharma Manufacturing: Account Management/Customer Service experience
Responsibilities: Key Account Manager:
- Use of ERP system to perform job related functions
- Initiate Change Control Requests
- Tracking Artwork Status
- Packaging Record Completion
- Following up on e-mail and other communication promptly
- Responsible for customer communications
- Build strong relationships with customers
- Maintain detailed understanding of all customers’ needs to effectively investigate, track and resolve customer concerns
- Manage customer accounts from receipt of order through invoice process
- Ensure that customer issues are dealt with in an efficient manner, informing the Management Team of any problems that may arise
- Ensures that all processes and procedures are completed and quality standards are met.
- Communicates the customer's goals and represents the customer's interests to the team
- Provides regular communication between the customer and team, to set proper customer expectations
- Maintain an understanding of the company’s capabilities and services
- Reports directly to the V.P. of Corporate Development, providing regular input on all account activity
- Assists the Project Manager with New Product Development
- Responsible for communicating accurate order/billing status at weekly sales meetings
Qualifications: Key Account Manager:
- Knowledge of GMP’s in a pharmaceutical (FDA regulated) industry preferred
- Knowledge of NDA/ANDA requirements preferred but not required.
- Extremely detail oriented
- High level of initiative and works well in a team environment
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction and supervision
- Superior critical-thinking and problem-solving skills; ability to recognize and resolve discrepancies and issues.
- Computer proficiency; MS Office applications, databases and spreadsheets.
Onsite Personnel is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. Onsite Personnel does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws
