Job Title:CMDB Dashboard Developer
Location:Coppell, TX or Costa Mesa, CA (onsite)
Contract Duration: Contract until 02/26/2027
Work Hours:8-5 M-F (either CST or PST - depending on where the resource is sitting)
Job Description:
Platform Expertise
- 3+ years of hands-on experience with BMC Helix CMDB, Remedy ITSM, or related BMC Helix modules.
- Strong understanding of CMDB architecture, Configuration Items (CIs), class hierarchy, attributes, and relationships.
- Experience with BMC Helix Dashboards, Smart Reporting, Helix Data Manager, or equivalent reporting technologies.
- Knowledge of ITIL Service Asset & Configuration Management (SACM) processes.
Dashboard & Reporting Skills
- Design and develop interactive dashboards, scorecards, KPIs, and executive reports.
- Create drill-down reporting and trend analysis capabilities.
- Develop automated reporting and scheduled distribution of dashboards.
Data & Analytics Skills
- Strong SQL and data analysis capabilities.
- Experience with data modeling, ETL concepts, and integration reporting.
- Ability to analyze large CMDB datasets and identify data quality issues such as:
- Duplicate Cis, Orphaned Cis, Missing attributes, Relationship inconsistencies
Technical Competencies
- Experience working with APIs, integrations, and external data sources.
- Knowledge of CMDB governance, reconciliation, discovery, and data certification processes.
- Understanding of service mapping and CI relationship structures.
Key Responsibilities
- Gather reporting requirements from CMDB, Asset Management, IT Operations, and Service Management stakeholders.
- Design, develop and troubleshoot CMDB dashboards and KPI scorecards.
- Develop executive-level reporting to demonstrate CMDB maturity and business value.
- Document dashboard designs, data sources, KPI definitions, and reporting standards.
Preferred Qualifications
- BMC Helix or Remedy certification.
- ITIL Foundation certification.
- Experience with Power BI, Tableau, or enterprise analytics platforms.
- Knowledge of cloud infrastructure, service mapping, and discovery tools.
Success Criteria
- Accurate, trusted CMDB reporting.
- Improved visibility into CMDB health and data quality.
- Executive dashboards that support operational and business decision-making.
- Measurable improvement in CMDB governance, compliance, and adoption.
TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.
We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.
