Data Center & Route Switch Field Service Technician :
This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training including such topics as Routers, Switches, Rack and Stack and Structured Cabling among other topics. If you are technical, Acuative is willing to invest in you for this role.
This position requires a person willing to go to new places. Tickets can be assigned four or more hours away to provide installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network-based hardware.
Acuativetechniciansareguaranteedforty(40)hoursofpayperweekevenifnotdispatchedforfortyhours.
To be eligible for this role you must have a clear driver’s license (no more than 4 points), have the Covid-19 vaccination, and willing to work mostly M-F with opportunity for overtime and call out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder.
Selected candidates are given paid training and support as needed for every job they are routed to.
Acuative is a drug free workplace.
Overview:
Acuative,thenation'sleadingindependentprovideroftelecommunicationsfieldservices,seeksaFieldServiceTechnician.Thesuccessfulcandidatewillspendthemajorityoftheirtimecoveringthe(MARKET)areaprovidinginstallationandmaintenanceservicestovoiceanddatanetworks,servers,computersystems,retailtechnologysystems,andothernetworkbasedhardware.
Primary Duties and Responsibilities :
Thepositioninvolvesavarietyoftasksincludingbutnotlimitedto:
- Installationandmaintenanceofnetworkinghardwareincludingrouters,switches,andWAP’s.
- Installationandmaintenanceoftelephonyequipmentandcircuits.
- Installationandsupportofretailtechnologysystems–POS,DigitalSignage,andVideoSurveillanceSystems.
- Circuitextensionsandstructuredcabling.
- Sitesurveysandsiteaudits.
- InstallationofLEO(LowEarthOrbit)satellitereceivers,cablesandhardware.
- InstallationofFixedWirelessAntennas,cablesandhardware.
- Accurateandtimelysubmissionofalljob-relateddocumentsanddeliverables.
- Maintain company vehicle, inventory, and tools to departmental standards.
Preferred Qualifications :
CandidatesshouldpossessmanyofthefollowingKSAs:
- Workingknowledgeofnetworkinghardwareandtopologies.
- FamiliaritywithCisconetworkingproductsandinterfacingthroughCiscoCLI.
- Understanding of telephony systems (VOIP, PBX, Key Systems) with an ability to provide hands-on hardware and troubleshooting support.
- Knowledgeofcomputingsystemshardwarewiththeabilitytoprovidebreak/fixsupportfordesktopPCand/orservers.
- Physical installations of a wide variety of hardware including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
- Ability to provide configuration support for a variety of technology platforms through console and remote applications.
- Experience with LEC circuit identification and extensions.
- Familiarity with cabling standards and the ability to pull and terminate cabling in a variety of customer environments.
- Abilitytooperatebasicpowertools–drills,saws,etc.
- Work on ladders and lifts where required.
- Working knowledge of Microsoft Office applications (Excel & Word).
- Ability to follow detailed job documents.
- Must be willing to travel as needed to meet customer SLAs.
- On-call, after hours, and weekend work may be required.
- Must possess a valid drivers’ license with good driving record.
- ExperienceinstallingLEOSatellite(suchasStarlink)and/orFixedWirelessantennas.
- Mustbewillingandabletoworkoffaliftorladderatheightsof30feetormore.
Education&Certifications:
- Associate’sdegreeininformationtechnologyorequivalentexperience.
- CompTIA, Cisco, Cabling, Satellite, PBX or VoIP system certifications a plus!
- Selected candidates will be required to attend a hardware and cabling training course at our Global Technology Center in Strongsville, OH.
