Maintenance ManagerLancaster, PA (on-site) | Full-Time
About Fetch
Fetch Home Management is a property management company serving landlords and investors across Lancaster, Lebanon, Berks, Dauphin, and York Counties. We manage 600+ doors and run our business on the EOS (Entrepreneurial Operating System) model which means we lead from the front, we don't hide behind red tape, and we'd rather make a decision and learn from it than sit on our hands. We're a young, growing team, and teamwork makes the dreamwork here this is a job for someone who wants to build real systems, not just maintain the status quo.
The Role
We're looking for a Maintenance Manager to own the operational backbone of our maintenance department the systems and follow-through that keep work orders moving from open to verified-closed, without things falling through the cracks. This is a management role focused on process, accountability, and coverage, not swinging a hammer. You'll work closely with our Maintenance Supervisor and Maintenance Coordinators, but you'll own a distinct lane: inventory, scheduling integrity, and work order quality control.
What You'll Own
- Inventory Management Maintain visibility and control over maintenance inventory (tools, materials, vehicle stock, and basement storage), keeping supply levels accurate and minimizing wasted runs to the hardware store.
- Scheduling Oversee the scheduling process across maintenance coordinators, making sure work orders are assigned, prioritized, and moving on a timeline that keeps tenants, owners, and technicians unstuck.
- Work Order Closeouts Manage the closeout process for completed work orders, verifying job completeness before a ticket is marked done catching rework and callbacks before they become owner or resident complaints.
- Coordinator Coverage Step in to cover Maintenance Coordinator responsibilities during absences, overflow, or gaps, so scheduling and dispatch never stall out.
- Keeping Things Moving Act as the operational checkpoint for the department: flag bottlenecks, tighten up inconsistent processes between coordinators, and hold the line on our standards for job completion.
What We're Looking For
- Experience in property management, maintenance operations, construction management, or a similarly hands-on operations role
- Comfortable owning a process end-to-end and holding others accountable to it diplomatically, but firmly
- Strong organizational skills you can track multiple work orders, technicians, and inventory streams at once without losing the thread
- Experience with maintenance/work order software (we run on AppFolio) is a plus
- Someone who thrives in a young, fast-moving company and wants to build systems rather than inherit finished ones
What Fetch Offers
- A real seat at the table in a growing company your fingerprints will be on how this department runs for years to come
- A team that operates on EOS: clear expectations, clear accountability, no politics
- Room to grow as Fetch grows across five counties
