Customer Service Representative (Account Solutions) - No weekends

Looking to MOVE OUT of retail or inconsistent schedules with opportunities to earn more?

Start your career as a Customer Service Representative – Account Solutions in Maumee, OH, with AllianceOne.

Maumee, OH | Onsite | Full-time
Starting pay: $18.00 per hour
Earning potential: Large performance-based incentives
Schedule: No weekends
Training: Paid from day one

As a Customer Service Representative – Account Solutions at AllianceOne, you’ll help customers understand their repayment options and take positive steps toward financial stability. Through professional, respectful conversations, you’ll identify practical solutions while working toward individual and team performance goals.

This onsite position in Maumee, Ohio, is a strong fit if you enjoy helping people, solving problems, and being rewarded for results. You’ll receive paid training, ongoing coaching, and opportunities to develop valuable communication, negotiation, and customer service skills.

Benefits and Career Growth

• Medical, dental, and vision insurance, with health coverage beginning the first day of the month after hire or immediately when hired on the first day of the month.
• Health Savings Account and Flexible Spending Account options.
• Paid time off, optional Daily Pay, and an Employee Assistance Program.
• 401(k) eligibility after 90 days.
• Ongoing coaching, career development, and advancement opportunities.
  

What You’ll Do

• Contact customers by phone and respond to inbound questions about their accounts and repayment options.
• Listen to each customer’s financial circumstances and identify an appropriate payment solution.
• Negotiate payment arrangements, settlements, or hardship options within established guidelines.
• Manage an assigned account portfolio and document every customer interaction accurately.
• Meet goals for quality, productivity, customer engagement, and collections while following regulatory requirements and protecting confidential information.
  

What You’ll Bring

• Have at least six months of collections, customer service, call center, sales, or other customer-facing experience.
• Communicate clearly, listen carefully, and approach difficult financial conversations with empathy and professionalism.
• Are motivated by goals and comfortable working in a fast-paced, structured call center.
• Stay organized, pay close attention to detail, and manage multiple responsibilities effectively.
• Work well independently and contribute positively to a team.
• Previous collections experience is helpful but not required.
  

Apply Today

Work location: 1684 Woodlands Drive, Maumee, OH 43537

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

For over 25 years, AllianceOne has been a leader in the accounts receivable industry. But we are not the same company we were a decade ago. We have evolved into a digital-first organization, combining our deep industry experience with a powerful, modern technology platform. Today, we offer a sophisticated, data-driven approach to collections that is both highly effective and fundamentally respectful to the consumer. Our success is built on a foundation of trust, validated by independent audits and recognized by industry leaders.